Intelligence Manager Service Representative

Professional Summary

Command Master Chief with **+ years of experience with Senior level Project Management and corporate training. Adept at leading teams in a dynamic, fast - paced environment. Possesses a comprehensive background in Intelligence Analysis, and Personnel Management. Proven team player as well as a leader. Career supported by extensive Military Training and operational experience.

Skills

●Time Management

●Budget and Records Management

●Account Management and Updating

●Strong Executive Presentation skills

●Coaching and Mentorship

●Project Management

●Strategic Thinking and Planning skills

●Training and Development

●Policy Implementation

●Excellent Verbal and Written skills

●Outstanding Interagency Communication

●Technical Instruction

●Strong Analytical skills

●Advanced Microsoft Office skills

●Strong Critical thinking skills

●Ability to interact with all levels of organizations

●Collaboration at all levels of organizations

Work History

Senior Intelligence Manager, 03/2017 to 10/2019

United States Coast Guard – San Antonio, TX

●Led 8 Team Chiefs and over 150 personnel within a highly specialized Cryptologic Direct support company; effectively identified, communicated, and assisted in mitigating workforce shortages, spacing issues, and training gaps to ensure 98% operational readiness rate.

●Enabled Cryptologic Direct Support teams to provide decisive advantage to the organization and senior executive leadership; resulted in forty-three seizures / disruptions totaling more than 40.4 metric tons of illegal drugs while detailing more than 175 personnel.

●Assisted in making senior leadership decisions as it pertained to the continuous expansion of organization personnel; managed the aggressive growth of the largest concentration of intelligence specialists within the Coast Guard.

Senior Intelligence Manager, 02/2015 to 02/2017

United States Coast Guard – Honolulu, HI

●Managed all aspects of unit training, administrative needs, and ensured timely recognition of junior personnel; established an Intelligence Professional certification and cross-training program resulting in 95% of personnel completing qualifications to participate in the promotion exam.

●Applied knowledge of organization work-life services and policies to support the unit and members with special health needs; worked with local insurance company representatives to assist personnel in identifying medical services for family members.

●Coached and mentored managers on performance management; instructed managers in resolving highly sensitive employee relations issues including conflict resolution meetings, performance issues, and complex organizational change initiatives.

●Senior Intelligence Advisor, 06/2014 to 02/2015

United States Coast Guard – Alameda, CA

●Improved operations by spearheading efforts to establish an analyst exchange program with partner agencies; significantly enhanced daily production throughout the organization's intelligence program, increased the understanding of common objectives, and established a model for expanding the scope of professional development.

●Guided a 5-person team to evaluate internal unit staffing concerns and provide recommendations to enhance the quality of life and growth opportunities for junior personnel.

●Volunteered over 500 hours for the "East Bay Stand Down", a program providing over 1K+ homeless veterans resources to rebuild their lives.

Senior Intelligence Advisor, 07/2011 to 06/2014

United States Coast Guard – Fort Meade, MD

●Led 461 joint service military and civilian personnel in providing all-source intelligence support to the development, planning, integration, coordination, and execution of network warfare capabilities and computer network operations.

●Planned, coordinated, and directed the inaugural Unite States Cyber Command Worldwide Cyber conference; served as the primary advisor to the Joint Intelligence Operations Center COO and senior leadership.

●Expanded the workforce development program to job qualification standards; improved the Joint Intelligence Operations Center training and operational readiness by 90%

Specialized Military Training

Senior Executive Leadership and Development Course Risk Management Course Joint Network Attack Course Technical Communications Training Advanced Leadership and Development Course Senior Management Training

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