Terry McMillan

Arlington, TX *****

adrsi5@r.postjobfree.com

+1-817-***-****

an industry-leading employer.

I am a dedicated professional with a diverse technology back around. No other technical specialist can combine innovative thinking with the resources and experience like I do. Work Experience

Business owner/OTR Driver

NXT Delivery LLC - Arlington, TX

September 2018 to Present

Multiple vehicle general goods transport. Hiring drivers, business accounting, and goods coordination. State to state hot shot delivery driving.

Sr. Specialist-Quality Assurance-Automation

AT&T

October 2015 to March 2019

• E2E testing manual/automation cases with script builds or updates which encompasses the entire customer experience including sales, ordering, provisioning, activation, billing, payment processing, and customer service

• Assist creating automation audit test system and architecture for database comparison

• Use testing techniques, design, develop, analyze test plans and strategies, write and execute test cases, and troubleshoot defects for application

• Daily attendance on high level scrum call discuss projects, status, blockers, and defect management in TDP

• Maintain and update Team portal website

• Taking charge of automation audit defects to work with development team fixing coding issues

• Weekend Production automation/manual testing of Oracle database

• Tools used: Toad for Oracle, Toad for MySQL, Parasoft, Jenkins, SVN, Putty, Eclipse, Skype, TDP, Notepad ++, Excel, Microsoft Office, and Altova XMLSpy Specialist-Network Design Engineer

AT&T Mobility Network OPS, iCloud Group

May 2013 to October 2015

• Working with Labs, product development, and engineering teams to author process documentation, methods, procedures, and guidelines.

Results-driven person who specialized in streamlining operational and testing activities, utilizing cross-integrated teams, and leveraging over 20 years of IT/Network experience to add maximum value to

• Coordinates and interfaces with internal and external customers to ensure service commitments are met.

• Provide initial implementation support of networks to assure proper execution and provides resolution for systems failures or degradations.

• Using engineering tools, various software applications, and databases to assist in creating engineering documents

• Proof initial implementation support of networks to assure proper execution and provides resolution for system failures or degradations.

• Tools used: AOT's, Cisco IP Communicator, ATT Connect, Q Enterprise Messenger, LivePerson chat, Vizgems, Nagios, Netcool, TOPAZ, Excel, Microsoft Office, DeviceAnywhere, and various other applications specific for the cloud platform

Network Center Technician

AT&T Mobility Network OPS, Mobile Trunking Center

February 2013 to May 2013

• Input software translation groups and trunk members into switching entities such as Nortel, Lucent, Ericsson, and Nokia

• Input and Disconnect DACS cross connects for T1 turn up

• Verify routing and T1 of trunks

• Test and troubleshoot with external customer's

• Conform to company policies to ensure a reliable network by following Ask Yourself Principles and other proactive measures

• Tools used: Net analysis, Reflection, Lucent KPI alarms, KEDIT, Microsoft Office, Excel, Neirm, and Granite

Network Center Technician

AT&T Network OPS, Trunk Provisioning

June 2011 to February 2013

• Input software translation groups and trunk members into switching entities such as Nortel DMS and Lucent 5ESS

• Test and troubleshoot with internal and external customers

• Key contributor in critical projects involving routing, traffic capacity, Point Code changes, and E911 services

• Conform to company policies to ensure a reliable network by following Ask Yourself Principles and other proactive measures like using AOTs for customer affecting network events

• Tools used: AOTS, REACT, NMA, PSP, VAM, MTS, Session manager, LERG, Switch Connect, Microsoft Office, Excel, MOSAIC, and Remote Hosts

Network Center Technician

AT&T GBS Global Customer Service

October 2007 to June 2011

• Perform required maintenance such as analyzing output messages of systems, analyzing the trouble indications, customer trouble reports and taking appropriate steps to correct any malfunctions

• Coordinated and performed acceptance testing of services with internal and external customers for ISDN BRI/PRI systems including DS0 local circuits such as 56k, 64k, sub-rate, bridge circuits, T1, and T3 up to 0C192 systems

• Performed audits on trouble tickets to ensure proper billing applied to customers

• Tools Used: SWITCH FOMS, WFA, TIRKS, TL1 Stream, DCS, SONET, SARTS, HEKIMIAN, and WILTRON Network Center Technician

SBC Local Operations Center, CLEC Maintenance Center August 2001 to October 2007

• Perform required maintenance such as analyzing output messages of systems, analyzing the trouble indications, customer trouble reports and taking appropriate steps to correct any malfunctions

• Coordinated and performed acceptance testing of services including basic telephone lines, ISDN BRI/ PRI, T1, and T3 up to 0C192 systems.

• Job assigned to a dedicated team with the objective to improve or eliminate HICAP circuits with chronic issues

• Tools Used: SWITCH FOMS, WFA, TIRKS, TL1 Stream, DCS, SONET, SARTS, HEKIMIAN, and WILTRON Education

Associate in Telecommunication

Pace University-New York - Pleasantville, NY

August 2008 to June 2011

Associate in Electronics

DeVry University-Addison - Addison, TX

August 1999 to July 2002

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