Data Entry Front Desk

Ashley Ward

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Bank of America

*/**/**** - **/**/2022

Account Specialist

Primary responsibilities include :handling bank transfers, assisting with online accounts, completing transactions, accepting deposits, and answering banking or financial related questions.

Working in a fast-paced environment, proficient with MS Outlook,Word, and Excel, electronic and manual pay or follow up. Ability to read, and analyze, and interpret account plans, financial reports, and legal documents. Ability to quickly identify trends and escalate as appropriate.

Department of Juvenile Justice Department 02/2019-11/19

Administration Support/Records Clerk

Maintains files and documents all contacts with probationers. Manages all records and processes of the Court involving filings, payment of fines and filing fees. Runs daily reports to ensure proper financial balancing of all transactions, refunds and reversals of fees to avoid legal issues for defendants and parties. Secures expungement records and restricted cases to protect juvenile records.

Reviews and processes collection submissions and clearances in conjunction with external collection agencies, proficient with MS Outlook,Word, and Excel, electronic and manual pay or follow-up. Ability to read, and analyze, and interpret account plans, financial reports, and legal documents. Ability to quickly identify trends and escalate as appropriate.

Atlanta Public Schools

02/2017 -09/18

Administrative Support

Data entry. Filed confidential records. Organized entire file rooms. Provided clerical support within assigned area. Attended seminars, conferences that were required created and maintained a high performance environment

NEXX LINX – Time Warner Cable Company 12/2016- 11/2017

Retention /Sales Agent

Processed payments over the phone. Confirmed the corrected amount. Scheduled payment arrangements performed personnel duties such as evaluation. Heard and resolved customer complaints. Met sales goals. Built sales strategies with company officials. Assisted staff with difficult or complex tasks. Coordinated with other dependents. Targeted and developed new customers.

Georgia Department of Public Health

03/2014- 12/2016

Administration Service

Processed money orders by customers to amend their vital record, attached payments with specific request, administrative duties for executive management. Responsibilities may include screening calls; managing calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations. Requires strong computer and internet research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, outside clients and vendors. Sensitivity to confidential matters may be required.

Great Expressions Dental Headquarters 02/2013-10/2014

Administration Support

Verified new and existing patient’s history. Ensured necessary procedures are covered by the patient providers. Responsible for entering data accurately, checking errors that might cause denials upon dental appointments. Require spending time on the phone with insurance providers, checking dental coverage for patients.

Microtel Inn & Suites

07/2012-01/2013

Front Desk Reservation Clerk

Processed all reservation request from customers. Provided clerical support to reservation staff, changed or canceled reservations from customers, provided service to visitors and guest in the hotel setting. Maintained/ managed a log book for check in also used the reservation /check in software. Ensured fulfillment of needs and requirements of guest who obtained service.

Staples

08/2011/07/2012

Sales Associate Easy Technician

Customer and sales expert who identified customer’s needs, delivered solution to problems, committed in providing high quality service, cared to ensure a positive experience, works professionally under pressure with motivated, confident, energetic nature.

Skills & Abilities : Computer Literate. Microsoft Office. Communication Skills. Confident. Punctual. Team Player. Great Customer Service.

EDUCATION

South Georgia College May 2011- Current Year

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