Customer Service Insurance Agent

SARAH ROSENAU

**** *** **** **** *** ****, Tx ***38· 210-***-****

***********@*****.***

To work hard and help change lives in the clients that I meet.

EXPERIENCE

**/**** –CURRENT

GBA, omni

Help people with product support.

Guide customer to fix their return.

Look at all resources such as google and other company places.

I was move from phones to chat in three weeks after starting.

Process orders.

08/2021 – 02/2022

AGENT, rANDSTAD STAFFING

Attention to detail.

Keeping with the contract about not talking in detail about what I do.

Processing financial payments.

.

03/2021 – 07/2021

PATIENT FINANCIAL CLEARANCE, Gextrix health

Taking inbound calls or making them.

Verify patient insurance.

Help other departments as needed.

08/2020 – 01/2021

INSURANCE AGENT, E-telequotes

Sale Medicare insurance and overcome objections.

04/2013 – 07/2020

CUSTOMER SERVICE, ALORICA

Work with numerous insurance companies to process prior authorizations on patient’s medications or Pharmacy inquiries.

Handle all incoming calls/faxes from patient’s, providers, and pharmacists daily within the company’s guidelines.

Quickly and effectively solve customer challenges, and requests.

Maintain quality control/satisfaction records.

Looking at claims and referrals.

04/13 – 7/13

CUSTOMER SERVICE, DESTERT CALL CONNECTIONS

Greet customers with specific greeting when receiving a call.

Advice callers on products.

Kept rate of refund below the companies required standards.

Trained new employees on the process and standards for receiving calls.

Small tasks outside of required normal duties.

01/13 – 3/13

CASHIER, MIX AND MAC (NO LONGER OPEN)

Assisted guests with making menu choices in an informative and helpful fashion.

Handle money and count drawers every morning

Provide excellent customer service.

09/2009 – 12/2012

SEVER, JEFFS PIZZA SHOP

Assisted guests with making menu choices in an informative and helpful fashion.

Delivered exceptional, friendly, and fast service.

Handle constantly changing waitress availability and scheduling

Opening and closing duties FOH.

Handle money and fix problems with tickets.

EDUCATION

2009-2011

ASSOCITES, Des moines area COMMUNITY College

3.5 GPA

Dean’s list

2001-2005

DIPLOMA, Fort dodge senior High

SKILLS

10 years customer Service experience.

2 years Training experience

2 Claim experience Windows

Computer skills and place to work from home with no distractions.

35-to 40 WPM I can type.

Management experience.

ACTIVITIES

Highly responsible, reliable, upbeat, outgoing and positive.

Point of Sale (POS) system operation and works well under pressure

Exceptional interpersonal and customer service skills

Leadership experience

Able to create and manage staff scheduling

Manage difficult situations.

Defuse hostile situations with customers.

Adapt to new responsibilities and change in work environment.

Contact this candidate