Customer Service Staff Manager
Resume:
ROGER OJEDA
Former Business Owner & CFO Computer Systems Engineer
Digital Marketing Agency Owner Hablo Español
CAREER OBJECTIVE
To embark on a career change that utilizes my customer service, communication, bi-lingual, and problem-solving skills. My strong-suit has always been working with people. I am a quick learner and an energetic team member.
PROFESSIONAL SKILLS
Leadership Skills, Project Manager, Staff Manager, Planning & Implementation, Analytical Thinking, Outstanding communication skills, Able to work effectively in a team environment, Detail-oriented and the ability to follow up on tasks, Work effectively under pressure and maintain a positive attitude, Capable of multi-tasking, prioritizing, and managing time efficiently. Computer Systems Engineer, Digital Marketing, MS Office, WEB 3.0
PROFESSIONAL EXPERIENCE
Sparky Media 1930 Owner and Semi-Retired Digital Specialist Present
E-Marketing Consulting Firm focused on organic promotions using Social Media. Management of communication styles, customer outreach, and digital resources.
Blue Heaven Care, Temecula, CA. Founder/Chief Financial Officer 2017 – 2021
Compliance Officer to State and Federal Government to adjust guidelines as needed. Communication liaison. Supervised a team of 12 technicians.
Integrated Network Technologies, San Diego, CA. Owner Systems Engineer 2004 – 2017
Designed and Engineered solutions for several educational and real estate entities. Prioritized customer service and problem-solving. Supervised a team of 7.
Pacific Data Products, San Diego CA. Director of Information Technology 1994 – 2004
Senior Systems Administrator for a Hybrid IBM RISC 6000 Supervised the Engineering department of 25, dedicated to problem-solving with new product development. Prioritized customer service and communication.
Prestige Computer Services, San Diego, CA. Owner, Systems Engineer 1987 – 1994
Defined strategies to develop sales and deliver long term services-contracts. Prioritized customer service and communication.
National University, San Diego, CA. Technical Resources Coordinator 1984 – 1987
Supervised the performance of 10 worker-assistants. Overall maintenance of 250+ terminals for Personal PCs. Prioritized customer service and problem-solving.
CERTIFICATIONS & STUDIES
UX/UI Certified User Experience/User Interface Tester and Web 3.0 Skills: User Interviews, User Testing, TryMyUI, UserFeel, UserBrain, U-Test Academy, E-Marketing, photo and video Content Creation.
CONTACT
Phone
********@**********.***
linkedin.com/in/roger-ojeda-b90100233
EDUCATION
National University, San Diego, CA. August 1989
Master Of Science, Software Engineering; Open Study
National University, San Diego, CA. August 1987
Bachelor Of Science,
Computer Science
Grossmont College, El Cajon, CA. August 1984
Associate Of Science,
Computer Science
IBM, San Diego, CA.
August 2001
IBM RISC 6000 Administrator
Personal
Bilingual in English and Spanish.I enjoy golf, bicycling and team sports. I have been married for 34 years.
RO
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