Entry Assistant Head Server

ashley lin

Hawthorne, CA ***** 213-***-**** adrsc4@r.postjobfree.com

Professional Summary

Asian Humanities major student at UCLA with strong language background in Korean,Chinese,and English.

Proven ability to Simultaneous interpretation,document translation,and teaching. With numerous service job

experiences, good at customer service including listening to and solving customer's complains. With

Strong work ethic and ability to thrive in team- based or Individually motivated settings. Hardworking and reliable,Highly organized . Ability to provide courteous customer service over the telephone,via fax,email,and Internet based correspondence.

Skills

Fluent in English, Korean,Chinese, Thailand(basic)

Overlook/Excel

Troubleshooting

Teamwork

Microsoft Office/PPT

Customer service

Critical thinking

Document review

Collaboration

Responsible

Flexible & Adaptable

Conflict resolution

Input data in efficient and effective manner

Ability to communicate effectively both verbally and in writing

Work History

Top Chef Korean Restaurant

Head server 01/2017-06/2019

Processed POS transactions, including checks, cash and credit purchases or refunds.

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Trained 6 staff on restaurant operations and policies to strengthen performance.

Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.

Champion Lenders LLC

Commercial Loan Investor assistant intern 12/19-03/20

Advertised on social media such as Face Book, Instagram, WeChat, Kakao talk, to increase more customers

Provided assistance with application documents and client communications.

Input and transfer data.

Cozmo Finance Company

Data Entry assistant intern, 04/2020 to 06/2020

Added documents to file records and created new records to support filing needs.

Transfer and input customer’s data with excel.

Daily deletion and management of spam and advertisements in business emails.

ICT Transportation. Inc

Freight forwarder, 06-2021 to present

• Manage day to day import/export, air/ocean & transportation operations.

• Create air/ocean import/export documentation including MB/L instruction, MAWB, HB/L or HAWB, manifest, invoices, delivery orders, ATME, ISF and file reports.

• Coordinating transportation providers to ensure prompt and proper movement of shipments

• Tracking, tracing, and updating the status of shipments on a daily basis.

• Effective communication with customers, vendors, and co-workers through a high volume of e-mails, phone calls and verbal contact.

• Follow up customer’s inquiry

• Data Entry, Document processing

Education

Bachelor of Arts- Asian Humanities, 09/2018- 03/2021

University of California - Charles E Young Dr E, Los Angeles, CA 90024

Global studies major ( transfer without degree)03/2016-06/2018

Santa Monica College- 1900 Pico Blvd. Santa Monica, CA 90405

related Courses

KOREAN102B 4UNITS LETTER GRADE A UCLA

JAPAN159 4UNITS LETTER GRADE A UCLA

KOREAN101A 4UNITS LETTER GRADE A UCLA

THAI1 5UNITS LETTER GRADE A UCLA

THAI2 5UNITS LETTER GRADE A+ UCLA

volunteer experiences

http://smcptk.org/

PHI THETA KAPPA HONOR SOCIETY CLUB ( Santa Monica College 2017)

Requirement- Expected to have a3.5 GPA when apply for membership.

Attended for forum once a week.

PTK Fund Raiser@ Chipotle 09/24/2017 Bring the Chipotle flyer to the local store and show to the cashier. The 50percent of the proceed will be donate to the PTK.

Halloween Decoration event 10/23/2017 Created three pieces of Halloween-themed art work. The art works were used for Halloween events in Santa Monica City.

Korean and Chinese translator/ tutor ( volunteer position)

Online bases (no specific location)

Provided verbal summaries of non-English documents for immediate use.

Reviewed final works to spot and correct errors in punctuation, grammar and translation.

As volunteer, taught Korean to Chinese people and Chinese to Koreans for free, and even now, if anyone wants, teach them for free. Since 2016, have taught total of 15 people and are still helping them.

Maintained message content, tone and emotion as closely as possible.

Replicated flow, style and overall meaning of original texts.

VISA STATUS

U.S CITIZEN NO SPONSOR NEEDED

Willing to relocate.

Contact this candidate