Front Desk General Manager

Bඋൺඇൽ Eඏൺඇඌ

Cochran, GA ***** 1-478-***-**** **************@*****.***

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Records Organization and Management

Originality and Creativity

Goal Setting

Supplier Monitoring

Performance Assessment

Focus and Follow-Through

Problem Anticipation and Resolution

Decision Making

Desktops, Laptops and Mobile Devices

Inventory Tracking and Management

Information Security

Direct Sales

Money Handling

Layout Planning

POS Terminal Operations

Multitasking and Prioritization

Word Processing

General Manager, 04/2011 to Current

Sonic Drive In – Eastmam, GA

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Designed modern employee recognition program which boosted productivity and improved morale. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability. Assessed reports to evaluate performance, develop targeted improvements and implement changes. Developed effective business plans to align strategic decisions with long-term objectives. Managed budget implementations, employee reviews, training, schedules and contract negotiations. Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

S අඅඌ

Wඈඋ H ඌඍඈඋඒ

Developed and maintained relationships with customers and suppliers through account development. Implemented operational strategies and effectively built customer and employee loyalty. Drove year-over-year business growth while leading operations, strategic vision and long-range planning. Front Desk Receptionist, 12/2010 to 04/2011

Days Inn – Ashburn, GA

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout. Used internal software to process reservations, check-ins, and check-outs. Responded swiftly to room requests and other inquiries made via establishment website, email or phone. Entered customer data into room system and updated information whenever patrons changed rooms. Collected room deposits, fees and payments.

Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Promoted local entertainment and sporting events and offered details to assist patrons. Contacted housekeeping staff and maintenance department immediately to resolve guest room issues. Transcribed phone messages and relayed to appropriate personnel. High School Diploma: 06/2010

Turner County High School - Ashburn, GA

Eൽඎർൺඍ ඈඇ

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