Customer Service Data Entry

EKELEDIRINNA SAMPSON

+234********** ************@*****.***@gmail.com

https://www.linkedin.com/in/sampson-ekele-a5928aa7/

PROFESSIONAL SUMMARY

Ekeledirinna is a result-oriented customer service and data specialist with about 3 years of hands-on computing skills and experience, helping many organizations of different sizes create and manage successful deals by employing efficient techniques to express the distinct value of their products across relevant channels. His experience spans across data entry, data research, Microsoft office, customer service, copywriting, digital marketing amongst others.

WORK EXPERIENCE

Computer Hardware Technician (Contract) May 2019– Date

NewPort Nigeria Limited (A Consulting firm that offers Security gadgets, electricals, setup, maintenance and tech-related services)

Was responsible for wiping of company’s hard-drive for disposable computing systems like laptops and desktops ready to be discarded or transferred to other branches or for resale offers.

Designed and taught the new staff on the best way to make a hard-drive and its wiped contents irrecoverable. This measure has really given the company an expansion in its manpower and delivery of services.

Built and managed a team of computer hardware technicians to execute projects ensuring quality delivery of services that mostly always makes the company stand-out.

Customer Service Executive Oct 2016 – April 2017

Diamond Bank Plc Now Access Bank of Nigeria Plc

Executed the different customer service roles in the bank and other duties used to promote the bank’s image, like customer satisfaction, queries and enquiries, request etc.

I was a customer service representative responsible for account opening and attending to a wide range of customers’ requests, also meeting their needs to their satisfaction

Was a key part of the customer satisfaction campaign that won the branch an outstanding award in 2017.

Customer Support and Sales Rep Aug 2013 – Nov 2014

Cee2Cee Global Services LTD (A Mobile Telecommunication company, Nigeria)

Responsible for publicity and campaign of the brand across all social media platforms.

Handled the technical and maintenance unit. When there are sales of any device, I take responsibility of starting up and general setup of the device or gadget.

Assisting buyers on after sales services and configuration of devices.

Worked closely with management and other staff to generate good deals.

Also responsible for the uploading of products, price update on the company’s e-commerce site.

EDUCATION AND CERTIFICATIONS

National Youth Service Corps, Delta State 2014- 2015

Management of International Health and Safety Jan 2013

Certificate in profitable Internet Business and Microsoft Oct 2015

Diploma Certificate in Project Management Professional Oct 2015

Certificate of Excellence in Human Resources & Skill Acquisition Sept 2015

Higher National Diploma, Banking and Finance 2011-2013

National Diploma 2008-2010

CORE SKILLS

Data Entry, Creative Thinking, Microsoft Office, Sales, web design, Copy & Past, Market Research, Customer Service, Contents

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