Data Entry Customer Service

Monica Zaragoza

***** *. **** *** ***# *

Phoenix, Arizona 85021

Cell: 602-***-****

Email: ****************@*****.***

OBJECTIVE:

My objective includes meeting and exceeding all standards set before me and to be accountable and prompt with all tasks delegated to me.

To establish a long-term relationship with my employer by being a valuable asset to the organization.

QUALIFICATIONS:

● Ten years plus in a management.

● Hiring of new employees, counseling employee promotion and training personnel.

● Plan goal direction, monitor branch sales, and marketing activities to ensure that establish goals and profit margins are achieved.

● Managing all accounts payable, receivables, and credits. Annually Planning & Ledger.

● Supervised customer service activities to establish improvement and enhance customer retention.

●Established pricing quotes and worker’s compensation codes consistent with the company margin goals.

●Perform daily data entry duties and worker’s dispatched to various job sites in a timely manner.

● Conduct the branch opening/closing procedures.

● Prepare and submit required administrative reports and financial information.

●Maintaining and completing appropriate records accurately, monitored and adheres to quality control standards.

●Operates all required equipment and fixturing accurately and safely, prepares, assembles, and decontaminates instruments and medical devices approved processing procedures.

Innovative Health LLC, Operation Technician - Scottsdale, AZ August 2019 - Present

Operates in a manufacturing environment. Identifying, reprocessing, and testing medical devices. Assists in the identification of improvements in assembly production, work instructions and decontamination. Performed a variety of complicated technical and non-technical tasks; Upholds the quality policies of the company. Demonstrates the willingness, ability to provide technical guidance and assistance upon request. Ability to produce the acceptable volume of work, in a reasonable period of time.

LogistiCare, CBL CSR and Router - Phoenix, AZ August 2014 - April 2019

Provided superior customer service to members, ensured efficient and accurate entering of all customers. Service request into LogistiCare’s management system performed all gate keeping functions related to trip authorization, eligibility verifications, determined the type of transportation a member needs based on their medical needs. Found transportation providers to transport members. Documented and resolved complaints and issues and performed other general office tasks and duties

Dish Network System, Dispatch Specialist-Marietta, GA. March 2007 - April 2010

Represent the company in a positive, professional manner at all times, action demonstrate commitment to excellence in customer service. Performed great customer service to internal and external customer in a timely and courteous manner. Anticipates customer need and strives to exceed customer expectations. Effective listening that conveys and receives information and directions. Maintain and accurate consistent flow of information follows proper radio and phone procedures with contact with Technicians and complete overdue jobs, routing, accurately and timely and maintaining a daily accurate grid of daily information.

Hire Dynamics LLC- Atlanta, GA. Administrative Assistant July 2005 - March 2007

Assisting staffing to answering very busy incoming calls, give orientation to each individual prospect employees and drug testing. Enter data entry to each applicant into the system.

Labor Ready Inc Atlanta GA. - Branch Manager. August 1999 - April 2004

Manage branch office to a very busy fast-paced staffing and general labor agency

Responsible for hiring employees and maintaining sales goal to meet weekly budget, goals including sales, payroll, telemarketing, and training.

EDUCATION:

Labor Ready Univ.: Tacoma, Washington

Business Management Certificate

SSC Education: San Diego, CA.

Business Management, BA

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