TASHARA S. COOPER

*** ***** *** ******, *********, FL 32501 adrs49@r.postjobfree.com

www.linkedin.com/in/tashara-cooper 850-***-****

Administrative Support Customer Service Service Delivery

PROFESSIONAL SUMMARY

Highly motivated, self-directed administrative support professional experienced in working in a demanding environment, with strong organizational, technical, and interpersonal skills. Strong planner and problem solver who juggles multiple priorities and meet tight deadlines without compromising quality. Holds comprehensive knowledge of administrative and clerical procedures as well as data entry, word processing, and managing files and records. Extremely organized, detail oriented and profound ability to exercise independent judgment. Regarded for the ability to deliver outstanding results with the highest degree of service, confidentiality, and professionalism.

AREAS OF EXPERTISE

Office Administration Relationship Building Cross-Functional Skills Solutions-Focused Project Management

Verbal & Written Skills Filing, Organization, Record keeping Detail-Oriented Telephone Operator Microsoft Office

WORK EXPERIENCE

SWITCHBOARD OPERATOR MARCH 2021 - PRESENT

Kelly Services/Pensacola State College - Pensacola, FL

●Leveraged superior organizational skills and problem-solving expertise to fulfill a variety of administrative responsibilities.

●Greet and welcome guests in person and on phone in a friendly and courteous manner and timely answered any questions.

●Answer the switchboard in a professional manner and direct callers to the proper individual or department.

●Receive and distribute incoming mail, packages, and interoffice correspondence.

●Communicate effectively and use strong interpersonal skills to establish positive relationships with guests and employees.

SEASONAL RETAIL ASSOCIATE DECEMBER 2020 - FEBRUARY 2021

Nxtting Rpo, LLC/University of West Florida Bookstore - Pensacola, FL

●Interfaced and greeted customers with a warm welcome and helped customers identify purchasing needs and directed them to appropriate area; recommended additional products to enhance service and satisfaction.

●Facilitated inventory and stock management; receive orders from vendors and conducted routine inventory audits to assist bookstore in replenishing inventories.

●Maintained and organized bookstore displays to enhance product visibility.

●Answered incoming calls, provided information and assistance to callers, received messages, and/or routed calls to appropriate staff.

●Collected and managed information efficiently and accurately and performed data entry duties.

●Maintained a clean and functional store.

EDUCATION

Associated of Science Degree, Business Administration 2015-2019

Pensacola State College - Pensacola, FL

Human Resources Administration, Certificate 2019

Pensacola State College - Pensacola, FL

Business Management, Certificate 2019

Pensacola State College - Pensacola, FL

High School Diploma 2015

Penn Foster High School - Scranton, PA

CPR: Adult, Child,Infant &AED Training(BLS) Certification –June 10, 2022 .

Certificate of Achievement : Internet security and you-2021

VOLUNTEER EXPERIENCE

Trio Student Center Family Service Pensacola State College, Pensacola, FL, 2016

Traveled to various Universities in Florida, learning Advancing in Higher Education.

Escambia Democratic Office, Pensacola, FL, 2016

Volunteered at Democratic Office and performed field work, registered individuals to vote, performed data entry and managed switchboard.

Asbury Place Assisted Living Facility, Pensacola, FL, 2016

Appointed as Activity Coordinator and assisted elderly residents.

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