Customer Service Process Server
Resume:
TARA L. BENTLEY
Leesburg, FL 34748
***************@*****.***
OVERVIEW
Highly organized and detail focused Full Charge Bookkeeper/Office Manager with an exceptional track record of accurately handling financial reporting in deadline-oriented environments with great customer service skills looking for full time employment within a Company I can grow with and my experience will be an asset to the Company.
QUALIFICATIONS
o Skilled in all aspects of recording transactions, posting debits and credits, reconciling credit cards, bank statements, as well as general ledger accounts, and ensuring accuracy and completeness of data.
o Expertise in developing and delivering monthly, quarterly, and annual financial statements for management in multi-companies, within tight deadlines. o Proficiency in managing accounts payable and accounts receivable, generating invoices and monthly statements for clients.
o Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.
o Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, Microsoft Outlook, and QuickBooks. Able to learn proprietary systems/applications quickly and easily.
o Skilled in all aspects of construction billing, AIA, and permitting processes in Orange County, City of Orlando, City of Mt. Dora, and City of Apopka; along with Notice to Owners and Lien Releases.
o Successful in all aspects of Customer Service.
SKILL PROFIENCIES
o Quarterly Sales Tax Reports, 941, 940, UCT6, 1099, W2/W3, AP/AR/,Payroll
o Permit Process, Lien Releases
o QuickBooks including Financial Statements
o Construction A1A Billing
o Credit Card & Account Reconciliation
o Customer Service
o Answering Multiple Phone Lines
PROFESSIONALEXPERI ENCE
Administrative Assistant 2016-2022
Andrew’s Agency, Inc. – Orlando, FL (Mike Andrews, President/Owner) Private Investigator/Process Serving Company responsible for serving any legal documents that must be legally served by a Process Server. I coordinated ALL Services of Process that needed to be served at an address out of the Central Florida Area (Orange, Seminole, & Osceola Counties) which required making sure the legal documents were input correctly, sent out by email, UPS or USPS to the correct server and then followed up with the Server and communicating with our Client to ensure that all Services of Process were completed in a timely manner for there were many that are time sensitive. Also, relayed statuses to client & coordinated with our Client when additional addresses were needed to find the person to be served. Once service is completed ensured Client received Affidavit of Service in a timely fashion so they may e-file in the Court. Accounts Receivable including Credit Card Transactions and Collections. Prepared Foreclosure Sale Packets for Server/Bidder that would be at the County Courthouse Sale bidding for our Clients, Communicating bids back and forth from Client to Bidder/Sale Attendant. Telephone Operator 2015-2016 & 2019
A Courteous Communications, Inc. – Orlando, FL (Jean, Owner/Supervisor) Telephone Operator for Answering Service, answered multiple lines for multiple companies at a time including Doctors, Lawyers, Service Companies, Restaurants, etc. reading from prompt that the Company you are answering for has created including questions the Company specifically gives you to ask to include in the message. Also, dispatched accounts that needed immediate attention (flood in an apt, no power in an apt, medical emergencies) to the proper supervisor or Client on call. Full Charge Bookkeeper/Executive Assistant 2006-2013 Donaldson Development, Inc. -Apopka, FL (Donald Moore, President/Owner) Assist Owner/General Contractor/Land Developer with all aspects of construction company, including billing, job costing, permit process, notice to owners, lien releases, contracts, ·workers compensation reporting, payroll, and quarterly reports. Responsible for property management of five buildings with multiple tenants, manage all financial transactions for each property and the entity that owns each. Prepare leases, bill for tenant responsible charges and operating expenses per share, sales tax reporting, ensure that all complaints are corrected in a timely manner, and that all maintenance and repairs to the buildings or suites are repaired and billed accordingly. Assist owner with personal business, along with distribution of financial records to partners. Reason for leaving: Owner retired and is now deceased. Full Charge Bookkeeper/ Asst. Property Mgr. 2001-2006 Shiner's One Stop, LTD. · Orlando, FL (Theodore (Chip) Burton, President/Owner) Manage all financial transactions, posting debits/credits, produced financial statements from recording all transactions for five profit center location. Prepare management reports and Financials using Excel detailing each profit center inventory, labor/sales, following up on all variances. Generate bank deposits, verify, balance, and audit receipts of cash/credit cards for each profit center, including ATM, lotto, and lottery sales. Create invoices and track overdue accounts. Manage payroll for 50+ employees and prepare payroll tax returns. Keep fuel reports required by the State of Florida. Interview, hire new employees maintaining employee files including vacation and discipline tracking. Assist General Property
& Owner with any issues on the Property.
Reason for leaving: Owner sold business, new owner went bankrupt.
REFERENCES AVAILABLE UPON REQUEST
Tara L. Bentley – References
Theodore (Chip) Burton – Shiner’s One Stop, Inc. – 407-***-**** Mike Andrews – Andrew’s Agency, Inc. – 407-***-**** Karen Gibson – Andrew’s Agency, Inc. – 407-***-**** Austin England – Personal – 352-***-****
Heather Daly – JMT Process/Andrew’s Agency, Inc. – 407-***-**** Shelley Moody – Private Investigator/Server – 407-***-****
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