Data Entry Administrative Assistant

YeSandra M. Laskowski (Sandi)

*** ******** ******, *** *******, Texas 78210-5434 210-***-****

Vaccinated & Booster - Completed ***********@*****.***

PROFESSIONAL EXPERIENCE

Sr. Health Coordinator 04/02/2018 to 05/09/2022 Fulltime Remote: San Antonio,

HCSC/BCBS- Blue Cross and Blue Shield of Texas - Richardson Headquarters Building

Essential functions: Health Coordinator Team Lead performs ongoing functions to support the Medical Management department including Case Management and Utilization Management Departments:

*Sr. Health Coordinator Team Lead – (Transitioned to UM Team August 11, 2020) Non-Clinical. Dual role between UM and CM-.Assist UM Leadership and Management with departmental workflow updates and setups /reviews, per leadership requests, distribution of assignments, conduct research, perform data entry, mentor support to Health Coordinators, process reporting and production trackers, Audits, provide instructional trainings, meet monthly production, assist in Unit group Chats, attend monthly meetings, (round robin- scribe - management minutes)

*Knowledge of Smart UM and Aerial, ECM, ACE, RTB, Dashboard, Jabber, Microsoft Teams, Cisco Finesse, BlueSTAR, Right Fax & other systems. *PC proficiency including Microsoft Office applications. Customer service skills. *Verbal and written communications skills including developing written correspondence to employees and to other department personnel and coaching skills to educate employees based on audit concerns.

* Sr. Health Coordinator Team Lead - Assist CM Management and CM Leadership in multiple roles and responsibilities as requested. (Role is based primarily Non-Clinical, although can read clinical for discharge dates, diagnosis and procedures& Auditing purposes).

Assistant to Supervisors, Managers and Nurse Case Managers in leadership roles for meetings

Quality improvement experience. Monthly Quality Auditing of Health Coordinators staff. Maintain production requirements based on established department needs. Provide coaching as needed for learning requirements.

Provide support to the clinical team by performing non clinical functions (I.e. create or close a case within the platform).

Scribe for Medical Doctors Reviews /IGR-WebEx

Contact Helpdesk for any system issues.

Obtain missing information via correspondence or telephone.

Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program Policies, and other applicable policies.

Maintain complete confidentiality of company related business.

Maintain effective communication with management regarding assigned responsibilities and perform special projects as requested.

Communicate and interact effectively and professionally with co-workers, management and customers and various in house areas, etc.

Continue to maintain workflows/SOPS reviews: Create and edit jobs aids, responsible for Share Drive & Share Point Training program. Updates Training manual PRN conduct audits and distribution of daily assignments.

Mentor/train Health Coordinators and assist with escalated issues.

Assist with projects and initiatives, attend meetings & scribe.

Daily AM / PM & Month log reports

Perform outreach and follow up attempts to members sending unable to reach letters

Data entry to complete system records for member or provider information.

Oversees Special Beginnings / Post-Acute Team Health Coordinators - for Case Management homepages and distribution of monthly SB/ HROB reports.

Conducting research, responding to inquiries from members, supporting the clinicians in the Medical Management department with their provider and member activities, and assisting in workflow review and distribution assignments.

Assist in daily FAQ Chat systems

Sr. Administrative Assistant 08/21/2017 thru 03/30/2018

USAA / PRG San Antonio Home Office; Onsite / Telecommuter

9800 Fredericksburg Road

San Antonio, TX 78228

Contractor Position: Fulltime Sr. Administrative Assistant duties assisting lead program managers.

Provide general project support for HR Team.

Led logistics for Change Management training classes.

Provides assistance for offsite quarterly conferences and onsite biweekly meetings for directors and managers.

Scheduling / audio /visual equipment / inventory and order supplies, maintain material for 100 employees enterprise-wide.

Perform routine work assignments and problem resolutions.

Required to take the initiative rather than waiting to complete assignments by management instruction.

Work independently, successfully meeting deadlines.

Collaboration with LMS Team (learning management systems) schedulers.

Office organization for meeting areas.

Conference room setups.

Collaborate with print shop on special assignments.

Sr. Administrative Assistant 10/07/2007-07/07/2017

Aetna Insurance Company Location: Onsite & Telecommuter

Provided Executive Administrative support to the Aetna Regional and San Antonio Site Director.

Admin support for 265 employees, assisting 20 supervisors and 4 Executive Managers.

Supported offices onsite in San Antonio, Texas; virtual in Arlington, Texas; and New Albany, Ohio.

Managing interim Sr. Administrative duties for multi-billion-dollar plan sponsors accounts.

Overall nineteen plus years relevant in the healthcare industry/experience.

Offsite conferences include experience for setups and organizing all processes. Assist with training classrooms setups. Prep with supplies and run Audio Video equipment for trainings.

Organized equipment set up or removal for all new employees or those terminated.

Reconciled reports to maintain cost savings on computer equipment use

Includes routine office software installation

Primary Security Access Reviewer processing system access

Trouble shoot all equipment malfunctions, escalated computer and phone tickets to appropriate technology support engineers to reduce employee down time.

Experience entering expenses for travel and purchases using Concur.

Reconciliation of budget expenses for SA Budget Tracker ($20,000 annual)

Develops, manages and calculates the budgets for the relevant cost centers.

Managed the employee database, employee files, and maintained current organizational charts

Directed multiple internal restacks in collaboration with the facility managers.

Organize and coordinate all hospitality arrangements for executive meetings for all plan sponsor visits.

Scheduling with plan sponsors or vendors

Includes printing all clinical assessment materials and binding them.

Assuring all equipment is in working order

Managing the costs, and preparation for breakfast and luncheons.

Managed meeting minutes

Weekly manager meetings, Bi-weekly leadership meetings

Administrative Assistant Services Network

Assistant to the Project Manager in New Albany, Ohio (San Antonio location: Assist as needed)

Managed special projects and reports & spreadsheets with department data

Managed office supplies/inventory to meet the needs of 265 employees.

Plan and execute holiday office events, maintain moral using creative ideas with bulletin boards, and the office photographer for all units.

Computer proficiency including Outlook, Microsoft Word, Power Point, and Excel. Including Team site, Quick base, SharePoint, PeopleSoft & Crystal reporting systems.

Organized four job fairs resulting in filling a multitude of open positions

Pre-cepting incoming, onsite & virtual administrative assistants.

Responsible for the Business Continuity Plan to the Fire Marshall

Care Management Associate 06/14//2004-10/07/2007

Aetna Insurance Company

Roles and responsibilities dedicated to the ExxonMobil Patient Management Account

Front line team member triaging phone calls on a phone queue

Opening requests for precertification, utilization management or case management

Assigning cases to the Registered Nurses

Assisting in Care Management workflows

Educating members on plan benefits

Proficient in Microsoft Word, Excel, eTUMS, Rumba, ATV, ASD, One Note, Microsoft Outlook and other Aetna systems to build, research and enter data as needed.

Provides excellent communication, both internally and externally to providers and therefore enhances effectiveness of medical management team.

Responsible for completing daily tasks lists, monthly reports, and unit projects.

Patient Care Coordinator-Team Lead 04/1998 – 06/09/2004

Southeast Surgical Associates

4212 E. South Cross, Suite 1 (8019 South New Braunfels, # 115- New) San Antonio, TX 78222

Conducted all front office clerical duties to include ICD-9 & CPT coding, billing / insurance processing, medical records, filing, process new patient records and schedule procedures for surgical physicians practice.

Provided all front office support for Southeast and North Central satellite office.

Skills

Computer proficiency with Microsoft office suite to include: Word, Excel, Power Point, Outlook. Database programs: One Note, WebEx, Concur & Quick Base, IT specializations, trouble shoot all equipment malfunctions, (networks, servers, hardware), PC equipment & phone installs. Systems programming. communication skills, organization ability, written expression, time Management, problem solving skills, multi-tasking in challenging situations, supply ordering and inventory. Managing databases, Service Now & speaking clearly and correctly on the telephone.

EDUCATIONAL OPPORTUNITIES

Point Loma High School San Diego, CA Diploma 1979

San Antonio College, San Antonio, TX 2007-2009

Adult Continue Education Certification 2008-2009 (Overall CEU Hours 9.4)

Continuing Adult Education courses: Proficient with Microsoft Office Suite Applications, to include Excel, Word, Outlook, One Note and Access Power point. Business Etiquette Class

Service Excellence Training Seminars

San Antonio, TX 2004-2017

Service Excellence Training, Administrative and Front Desk Operations, Team Lead Reviews, Security Access Reviewer, Texas Workers Compensation Seminar, HIPAA Compliance Meetings.

Skill Path Training Workshops -Administrative Assistance Training Workshop -2007- 2009

Sr. Administrative Assistance Training Workshop- 2012

Volunteer/Activities

Volunteer & photography hobbies with local organizations.

ALS.Org Volunteer, San Antonio, TX

San Antonio Food Bank volunteer. San Antonio, TX

Family Services Volunteer, San Antonio, TX

Healthy Training and Workout Volunteer for children @ Southside Lions Rec Ctr. San Antonio, TX

History of employee volunteer activities: Field office coordinator and associate member for company employee clubs during my time at Aetna. Assistant to treasurer and responsible for collections and photo ops.

REFERENCES

Business and personal references available upon request

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