Douglas T. Threlfall

Middletown, DE *****

adrrzy@r.postjobfree.com

+1-302-***-****

Dynamic, seasoned automotive professional with superior service, operations and sales experience. An innovative individual with proven people management and P&L success, along with strong new business development skills. Qualified automotive technician trained on engine, transmission, brakes, steering, suspension, emissions, drivability, electrical, noise/vibration/harshness, glass & body hardware. A unique client-centric approach combined with cost control and process improvements through effective staff training and motivation.

# STAFF MANAGEMENT #

# PARTS PROCUREMENT #

# SCHEDULING #

P&L RESPONSIBILITY JOB COSTING/BILLING NEW/USED VEHICLES

# DIAGNOSING & ESTIMATING # REPAIRING

# QUALITY CONTROL

Authorized to work in the US for any employer

Work Experience

Service & Rental Manager

Burke Equipment Company - Newark, DE

March 2020 to Present

Oversaw service and rental departments for local Kubota construction dealership. Handled customer repairs. Administered warranty claims submissions for Kubota, Toro, Echo & Stihl product lines. Increased warranty reimbursement percentages during my supervision. Reduced shop come backs and rework to less than 3% overall. Oversaw new unit assembly and pre delivery inspections scheduling and workflow to meet sales department product delivery. A prepared estimates for both customer par and insurance repairs. Administered insurance claims submission, approval & payment. Responsible for delivery driver scheduling and manpower utilization for maximum revenue generation. Diagnose and assist with difficult repairs. Procure needed equipment & shop supplies as needed and maintain proper inventory stocking levels.

Automotive Technician

Free Lance - Middletown, DE

September 1989 to Present

Responsibilities

I have done both major and minor automotive repairs for family, friends & private clientele. Purchased

& sold vehicles on contract as well as pre & post sale inspections and repair. Accomplishments

Over 25 years experience of all aspects of automotive repair, refinishing, reconditioning sales, marketing

& aftermarket.

Skills Used

Diagnostic procedure and trouble shooting for complaint, cause, condition & correction. Survey market conditions and trends for both vehicle purchases & sales. Store Manager

Mr. Tire Auto Service Centers - Smyrna, DE

July 2017 to February 2020

Complete operations responsibility for 15,000 S.F. tire and service center. Increased car count and sales in both tire and service (labor and Parts) over 20% to over $1.8M annually. Increased both Google and Facebook social media review scores by over 2 stars raising from 2.5 stars to 4.8 stars. Store Manager

Pep Boys - Claymont, DE

December 2016 to July 2017

Directed a staff of 8 in operation of a service tire center. Responsible for recruiting, screening, hiring & training for staffing all positions. Store level promotions, P&L, supplies, scheduling, work flow, customer relations and satisfaction.

Service Manger

Newark Dodge - Newark, DE

1997 to 2005

Responsible for all aspects of dealership service department operations, staffing, production, quality control, P&L, regulatory affairs, employee education & safety training. Attained Dodge's Five-Star certification status during 2nd year.

Body Shop Manger

Delaware Olds-Saab-Volvo Dealership - Wilmington, DE 1992 to 1997

Responsible for all aspects of dealership body shop operations, staffing, production, quality control, P&L, regulatory affairs, employee education & safety training Outside Sales Representative

Dynatron/Bondo Corporation - Atlanta, GA

1990 to 1992

Promoted sales of repair & refinish products across all lines by working with warehouse distributors, jobbers and end users in a five state territory consisting of NJ/PA/MD/DE/VA & DC. Promoted new product introductions at industry trade shows, industry association meeting and large vendor product showcases. Traveled throughout territory on a regular systematic basis to promote product education, sales promotion and new accounts generation.

Territory Manager

Akzo-Nobel Sikkens Car Refinishes - King of Prussia, PA September 1989 to October 1990

Promoted automotive refinish products sales in 5 county Philadelphia region. Increased mixing machine & MIxit computer mixing & color documentation placements over 30% beyond forecasted goals. Promoted

"pull-through" sales efforts across all product lines with warehouse distributors & jobber stores. Education

Bachelor's in Business Administration

William Paterson - Wayne, NJ

1981 to 1985

Skills

• Retail Management

• Scheduling

• Sales

• Customer Service

• Outside Sales

• Insurance Sales

• Auto Estimating

• Automotive Repair

• Brake Repair

• Suspension

• Transmissions

• Time management

• Management

• Alignment

• Training & Development

• Mechanic Experience

• Store Management Experience

• Performance Management

• Vehicle Maintenance

• Oil Change

• Operations Management

• Electrical Experience

• Service Technician Experience

• Automotive Diagnostics

• Profit & Loss

• Merchandising

• Office Management

• Dealership experience

• Mechanical Knowledge

• Recruiting

• Quality Assurance

Certifications and Licenses

Property & Casualty License

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