Data Entry Customer Service
Resume:
Christina M. Proctor
Augusta, GA. 30906
adrrzx@r.postjobfree.com
PROFESSIONAL SUMMARY
Detail oriented quality focused, education/training, troubleshooting, medical billing and customer service specialist. Successful record of handling complicated tasks and record keeping. Energetic specialist with strong time management skills who thrives in a fast paced environment. Provides exceptional customer service while using active listening and problem solving skills. Highly experienced, professional and has a dedication to maintaining the integrity of the customer and employer.
SKILLS
Clerical/Office Management; Receptionist/Administrative Assistant; Travel Agent Member/Customer Service; Cashiering/Money Handling; Trainer-Teacher/Educator Data Entry; Supervisor (OJT/ACCT/MET)’ Skilled Call Center Specialist; Sales Front Office Operations; Recruiting; Customer Service EXPERIENCE
AAA -Auto Club Group 2018-Present
Provided duties as a front desk receptionist to both face to face and phone customers; Scheduling; Money Handling/Cashiering; Administrative /Clerical duties; Notary Public; Domestic Travel Agent; Data Entry; Membership Representative; Sales; Answering/Routing--Multi-line/Multi Office/Multi Agent Phone Lines; Customer Service; Mail Distribution; Record Keeping, Reporting; Expense and Branch Supply Ordering; Time Keeping; Training; assisted with customer issues and complaints and other duties as assigned.promote ACG product and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products
•Provide support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc
•Respond to customer inquiries and refers to senior staff or agent when appropriate
•Provide cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer
•Receive and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate
•Provide administrative support to the travel and/or insurance sales staff during peak periods
•Balancing and daily remittance procedures
•Technology related to travel (e.g. Focal Point, View Point, ITT, AXIS, etc.), insurance sales (i.e TELEPERFORMANCE, Augusta, Ga. – Training Supervisor- Express Scripts Inc. 2016-2018 Assisted in delivering targeted information and successful training programs focused on introducing new hires to the call center and project. Administrative/clerical duties, data entry, customer service and record keeping.
TELEPERFORMANCE, Augusta, Ga. – Customer Service & Supervisor- Welcare. 2013-2018 Common Procedure Terminology (CPT) codes.Read patient charts to determine medical history, including diagnoses and treatments given.Worked with claims. Gather and verify all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Improved call center functionality and service capacity by resolving customer complaints.Ensure health providers are paid for medical services rendered. Communicate with medical billing specialists to ensure treatment codes are accurately received. Effectively managed a high-volume of inbound and outbound customer calls. Answered a constant flow of customer calls with 40 calls in queue. Addressed and resolved customer product complaints empathetically and professionally. Other Relevant Experiences/Positions, Augusta, GA
Boys & Girls Clubs of Augusta- Front Desk Receptionist-Membership Specialist/ Administrative/Tutor/Grant Coordinator 2000-2003
Richmond County Board of Education – Educator 1999-2003 Richland County Board of Education School District 1- Educator 2002-2003 EDUCATION
Central Wesleyan College, Central, South Carolina – Special Education /English 08/1985-05/1986
Benedict College, Columbia, South Carolina – Early Childhood Education / English 08/1986-04/1990
Lower Richland High, Columbia, South Carolina -High School Diploma 08-1981-06/1985
CERTIFICATIONS
Certified Notary Public 1995-Present
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