Customer Service Data Entry
Resume:
Kimari Gaines
Professional Customer Service Rep with 8 year Experience
Sacramento, CA 95841
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer First Advocate
GoodLeap - Roseville, CA
April 2021 to May 2022
• Assisted customers with a warm and professional attitude
• Provided policy and service information
• Manage large amounts of inbound and outbound calls in a timely manner
• Managed client records
• Handled emails, inbound calls and outbound calls
• Approved documents for home improvement and solar loans Team Lead/Customer Service Representative
Faneuil - Sacramento, CA
November 2019 to April 2021
• Provide efficient and effective services to customers on a variety of inquiries and customer needs
• Answered a constant flow of calls with up to 50-60 calls in queue per minute
• Maintain sincere interest in providing customer care at all times
• Assist providers with claim status, claim denials, appeals and billing questions
• Review and explain Explanations of Benefit to providers
• Review Claims, resolve claim issues if unable to assist would send back for Claim review .
• Verify Pre authorizations and Referrals
• Assisted customers with a warm and professional attitude
• Handled emails, inbound calls, and outbound calls Sales Associate
Rainbow Shops - Sacramento, CA
March 2019 to October 2019
• Cash register transactions
• Cashier audits and reports
• Described merchandise and explain use, operation, and care of merchandise
• Recommended, select, located and obtain merchandise based on customer needs
• Maintained knowledge of current sales, sales promotions, payment and exchanges policies
• stock and replenished the selling floor constantly
• Organized and cleaned store
Traveling Inventory Associate
WIS International - Danville, IL
April 2016 to January 2019
• Maintained accurate stock records and schedules
• Conducted monthly, quarterly and yearly inventories of store stock
• Rotated stock by code and receiving data
• Entered data into 750 Smart Data Capture terminal to load and manipulate data to produce reports
• Followed proper selection procedures as established by the company
• Worked at a rapid pace to meet tight deadlines
• Count 4,500+ items per hour
Genpact
Customer Service Represenative - Danville, IL
February 2014 to March 2016
• Provided customers with product and service information
• Identified, researched, and resolved customer issues using the computer system
• Followed-up on customer inquiries not immediately resolved
• Completed call logs and reports
• Followed up with customers regularly regarding services and scheduled and payments due
• Opened new credit card accounts and provided customer service on existing accounts
• Researched billing issues and misapplied payments Waitress/Hostess/Cashier
Garfield's Restaurant and Pub - Danville, IL
April 2013 to March 2015
• Handled a high volume of customers regularly
• Welcomed guests as they arrived
• Took orders
• Served food
• Kept the restaurant clean and sanitary
• Bussed tables
• Checked on guests frequently
• Worked at a restaurant
Education
Certification in Medical Assisting
Unitek College - Sacramento, CA
September 2019 to July 2020
High school or equivalent in GED
Hayward Adult School - Hayward, CA
September 2013 to December 2013
Skills
• Customer Service
• Teamwork
• Problem Resolution
• Work under pressure
• Adaptability
• Communications
• Venipuncture (Less than 1 year)
• EKG (Less than 1 year)
• Phones (2 years)
• Typing (6 years)
• Time Management (4 years)
• Organizational Skills (5 years)
• Vital Signs Experience (2 years)
• Inventory Control (5 years)
• Hostess Experience (5 years)
• Shipping & Receiving
• Experience Administering Injections
• EMR Systems
• Phlebotomy
• Patient Care
• Word processing
• Data entry
• English
• Phone etiquette
• Customer support
• Call center
Certifications and Licenses
CPR/AED
October 2019 to October 2021
• Received CPR/AED certificate while in school for Medical Assisting at Unitek College
• October 17, 2019
Assessments
Attention to detail — Highly Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Work style: Reliability — Familiar
December 2019
Tendency to be dependable and come to work
Full results: Familiar
Customer service — Highly Proficient
December 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Project timeline management — Familiar
December 2019
Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar
Retail skills: Shelf stocking — Highly Proficient
November 2019
Receiving and storing merchandise or product.
Full results: Highly Proficient
Verbal communication — Proficient
November 2019
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
December 2020
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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