Nursing Assistant Customer Service

Latoria Dyson

**** ******* ****** **** *****, MS 39657 985-***-**** *******.*****@*****.***

PROFESSIONAL PROFILE

Patient-centered professional with a collaborative approach to assess, plan, facilitate and advocate for options and services. Backed by 7+ years healthcare industry experience and accustomed to working with vulnerable populations. Communicates effectively in order to meet individual needs and coordinate available resources. Flexible: Adapts to new challenges and ideas and able to develop rapport with diverse populations Team-Oriented: Motivates to create a collaborative and respectful environment Customer Service: Regarded as a natural people person with strong interpersonal communication skills Well-Organized: Manages time and priorities in multi-task environments State of Louisiana Certified Nursing Assistant #284177 Certified in CPR, First Aid, and AED

Microsoft Office Applications / MS Excel MS Word MS PowerPoint Typing Speed: 35 WPM KEY QUALIFICATIONS

Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Community Resources Public and Community Health Systems Program Planning Interview Techniques Delivery of Services Program Management Social Programs Wellness Self-Care Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics Medical Terminology HIPAA Compliance Interpersonal Professional Communications Allied Healthcare Health and Human Services Anatomy & Physiology Pathophysiology EDUCATION

Ultimate Medical Academy Associate of Science Degree – Health and Human Services, 2021 PROFESSIONAL EXPERIENCE

Southeast Regional Acute Hospital Kentwood, LA 08/2014 – Present Certified Nursing Assistant

Communicate and interact effectively and tactfully with patients, visitors, families, peers and supervisory staff Complete various tasks assigned by supervisory staff, including checking vital signs, weighing residents, applying creams and ointments, and collecting specimens

Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses Lift, move and transport residents, using proper body mechanics or lifting devices for accident prevention Maintain the comfort, privacy, and dignity of patients by completing duties in a manner that displays warmth and provide wound care

Measure and record both intake and output of liquids and solids, documenting changes and promptly reporting concerns to supervisory staff

Perform all responsibilities in accordance with prescribed safety and infection control procedures Beacham Memorial Hospital – Magnolia, MS 02/2019 – 12/2020 Mental Health Technician / Certified Nursing Assistant Maintained the safety of residents

Documented and reported observations of patient’s behavior Assisted patients with activities of daily living

Latoria Dyson Cont.

Hamilton Davis Home Health Ridgeland, MS 10/2015 – 10/2018 Certified Nursing Assistant (PRN)

Obtained information about clients' medical and drug history, complaints, and allergies Helped with personal hygiene, grooming, and feeding Prepared and served meals, scheduled appointments, and helped with ambulation and transferring Transported to locations outside the home and maintained a clean and safe environment Reported any unusual circumstances with patients' condition or environment Island Enterprise – Hammond, LA 09/2016 – 12/2016

Training Coordinator

Led orientation for new hires and trained DSW workers on equipment use Completed home visits and monitored family interactions Made court appearances with documentation of everyday living and behavioral changes and updates Oceans Behavioral Health – Kentwood, LA 12/2015 – 02/2016 Mental Health Technician

Completed 15-minute observations with individual patients of their day-to-day interactions with their space Facilitated group sessions to describe what patients did with their days and go over what they could better to aid in their behaviors, and goals for when released

Reviewed medications and checked vital signs

Assisted with activities of daily living and recorded input and output of feeding

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