Administration assistant
Resume:
Faith Laster
Plano, Texas, *****
**.*******@*****.***
Customer Service Specialist
Work Experience
Apollo Managing General Agency LLC
Customer Service/ Underwriting
April 2022- Present
• Responsibilities include (but are not limited to):
• Assure the department is adequately staffed for phone & chat coverage.
• Be readily available to assist with phones and other production items as needed
• Assign and email daily tasks to Underwriters
• Handle escalated calls
• Complete and send out necessary reports and emails
• Respond properly to emails and all correspondence received
• Manage time efficiently
• Complete Quality Assurance on calls, chats, and production on your team members
• Provide coaching when needed
• Work with other departments/projects as they present themselves
• Work with the Training dept. to ensure UW guidelines/procedures are current
• Conduct UW meetings
• Assist with policy questions/concerns
• Continually communicate effectively with supervisor
UPS Store - Customer Service
October 2021- November 2021
• Receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.
• Sort incoming mails & packages (with Mailbox Manager or Unified Package Inventory System).
• Printing, scanning, emailing, copying, faxing, designing, binding and laminating.
• Clean & organize store before opening and after closing.
• Work with UPS customer service to resolve issues
• Greeting clients, answering phones and replying to client emails
• Operating and maintaining office equipment such as copy machines, fax machines and computers
US Special Response Group- Operations Administration
March 2020- September 2021
• Employed expert problem solving and communication skills as call center agent for high-end product firm.
• I received agent of the month 4 times.
• Worked with manufacturers and vendors to answer customer questions.
• Maintained 91% customer service satisfaction rating for 5 years straight.
• Quickly mastered deep product knowledge for all 177 products and parts.
• Resolved customer and vendor issues quickly.
Walmart- Personal Shopper ( Online Grocery)
June 2019- February 2020
• Help customers by shopping for their groceries and general merchandise ordered on walmart.com.
• Follow food safety guidelines to keep perishable goods fresh.
• Select merchandise picked from customers list into totes.
• Load merchandise into totes and stack them in the loading area.
Lone Star Direct Marketing – Customer Relations Representative
April 2014 to May 2019
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
Contact this candidate