Customer Service Assistant Manager
Resume:
PERSONAL DETAILS:
E-mail: **********@*****.***
Mobile: 077********
Address: ** ***** ****, *** ***
Veronica Harmesh
CAREER PROFILE:
A multilingual business student with extensive experience performing in high-pressure environments handling various tasks and resolving client issues in a rapid manner. Additionally, capable in maintaining databases, providing administrative support, and producing files using advanced Microsoft office packages with further IT skills. EDUCATION:
September 2019 – present Coventry University BA International Fashion Business September 2016 – June 2019 BMET Matthew Boulton (college) September 2015 – May 2016 South and city (College) QUALIFICATIONS AND ACHIEVEMENTS:
GCSEs: 2 GCSEs, including
• English Language – 5
• Mathematics – 4
BTEC: Level 3 Diploma in Business with M, M, P
Access to business studies: 30 level 3 credits at merit Lavish life academy trading graduate
KEY SKILLS:
•Multilingual language skills: A strong communicator multilingual abilities, able to speak fluent Italian, Hindi, Punjabi, Urdu, and intermediate Spanish. This skill has engaged in numerous instances as an auditor and waitress by comprehending and translating in the different languages. Demonstrated this skill by working in the Italian embassy by picking up calls and dealing of many Italian and South Asian customers.
•Driving: In Hold of UK driving license and able to commute safely
•Organisation and time management: Demonstrated to always be punctual and to finish all duties and targets on time. Demonstrated the ability to handle personal databases and documents in a structured way
•Fast learner and Problem Solver: Detail-orientated with experience performing accurate work at a quick and efficient pace to fulfil the needs of the customers and supervisors. Demonstrated this skill as a waitress and assistant manager by dealing of customer complaints by coming up with ideas to make them happy.
•Tech-Savy and proactive Swift learner with robust technological IT skills who easily masters new software systems. Solid command of Microsoft office suites, Windows and Mac operating systems, and graphic design softwares, including Creative cloud packages and Canva. Strong background in producing different academic projects, such as, spreadsheets, logos, leaflets, business cards, websites, presentations, posters, flyers, menus, reports, and business proposals.
•Team player: Proven track record of successful collaboration with dynamic teams. Practical experience gained through several university projects. Coordinated tasks between 6-person group. Meticulous organisation contributed team to receive a 93.
•Multi-Tasker and leadership: Solid capacity to handle various responsibilities concurrently. Frequently been assigned to prepare new staff and delegate new duties to colleagues.
•Health and safety: Take satisfaction in performing all tasks and guarantee they are performed to the maximum standard. Thoroughly obey with rules and regulations. Constantly provided a clean environment and supported with cleaning areas. WORK EXPERIENCE:
(June 2017- October 2017) Assistant manager at Mr. Idly, Birmingham
•Provided admirable wait service to ensure customer satisfaction
•Operated a modern POS ordering software to deliver the bill, and to take orders of food and beverage
•Provided menu recommendations, answered questions, and shared additional information with restaurant patrons
•Managed sales transactions
•Ensured customer satisfaction by taking responsibility of customers complaints or enquiries
•Managed phone calls and took bookings, by speaking in different languages (Urdu, Punjabi, Hindi, and English)
•Managed emails
•Dealing with personal and sensitive data of the owner and the restaurant
•Ensured all opening and closing tasks were followed corresponding to the checklist PERSONAL DETAILS:
D.O.B: 11/09/1999
E-mail: **********@*****.***
Mobile: 077********
Address: 34 Anson road, WS2 0DH
•Maintained restaurant’s cleanliness and hygiene standards
•Ensured all delivery apps were turned on every morning
•Used my Microsoft office skills to create different sheets and used further It skills for daily computer tasks
•Printed and photocopied important documents
(December 2017) Waitress at Kesar, Birmingham
•Completed all tasks as guided by the Manager
•Followed all safety and hygiene guidelines when carrying food and beverage
•Ensured settlement to guests and presented bills
•In charge for all service preparation, cleaning of glasses, cutlery and rubbing tables
•Served customers in a friendly and professional way
•Assisted clients concerning food and beverage menu items in an explanatory way
(January 2020 – April 2020) Uber Eats Food Delivery driver (Bike), Birmingham
•Delivered food products in accordance with all sanitation and safety principles.
•Verified all food product amounts and cross-checked with customer order paperwork.
•Maintained sanitary and clean service vehicle.
•Able to deliver on time
(July 2020 – August 2020) Motel rocks warehouse operative, Bromsgrove
•Helped with the unloading of trucks and the inspection of stock
•Sorted and placed clothes on to shelves
•Stored clothes from all over the warehouse, planning and completing warehouse orders for delivery or pickup according to a schedule
•Worked warehouse supply controls via scanner and or over a computer
•Calculated Stocks and operated location checks
•Folded clothes
(October 2020 – October 2021) Hello Fresh warehouse operative and Auditor, Banbury and Nuneaton
•Assigned work to warehouse operative
•Inspected if workers were putting correct ingredients into recipe boxes
•Packed and picked food recipes
•Responsible of verifying if the boxes and the recipes are correct
•Ensured to deliver best performance by handling fast paced environment
(January 2022) Italian embassy Administration officer, Birmingham
•Greet visitors
•Dealt with general enquiries and provided client services
•Managed emails and phone calls
•Interpreted and translated from Hindi, Urdu, Punjabi to Italian and English
•Provided high customer service in all aspects
•Organised different documents and dealt with personal and sensitive data
(4 February- 20 February) Canvas Student accommodation Customer Service operative, Coventry
•Greet visitors
•Dealt with general student enquiries
•Managed phone calls
•Made digital keys for students with a POS system
•Organised student parcels and gave them out
•Placed the parcels in a POS system
INTERESTS and HOBBIES:
•I am intrigued by the Forex, crypto and stock market. I watch news and conduct research every day and trade at least 3 times a week
•I enjoy reading personal development books as this support me remain determined to reach my every day and long-term goals. Books additionally help me expand my vocabulary
•Travelling and getting in contact with new cultures is a passion of mine. I am intrigued and curious by the multicultural world that we are living in.
References Available upon request
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