Front Desk Customer Service
Resume:
*************@*****.***
**** ************ ***, ********** ** 2203
KARIMA ANWARI
Lead Generation
Operational Oversight
Cultural Sensitivity
Community Outreach
Team Building & Management
Training & Development
English
Persian
Pashto
Bachelor of Chemistry
Baghlan university
Diploma, computer programs MS Office and Designing programs
Kardan University – Kabul
Dec 2012
May 2016
EDUCATION
MS Office Suite
Designing Programs
TECHNICAL SKILLS
Organizational Development
Employment Laws
Performance Management
Workforce Improvements
Documentation & Presentation
Coordination & Collaboration
SKILLS
A strong creative mind with the ability to ideate new campaign approaches and content
Skilled in counseling, problem-solving, and conflict management for a smooth workflow
Exceptional organization skills with the ability to prioritize and manage multiple tasks
Solid time management with high precision in delivery in a deadline-oriented environment
Strong written and verbal communication skills for documentation and correspondence
Outstanding interpersonal skills with strong team spirit and great respect for diversity
Proficient in Computer systems and MS Office suite (Word, Excel, PowerPoint)
CORE COMPETENCIES
Highly motivated and dynamic professional, drive productivity, and achieve sustainable growth. Passionate about leveraging visionary leadership and best Customer Service practices to provide business solutions in CS management, capacity building, and robust personal development programs. Adept at resolving challenges with innovative solutions, systems, and process improvements that increase effectiveness and the bottom line. Expert at applying new skills quickly and efficiently in high-pressure environments while managing large workloads, diverse staffing teams, and high-quality standards. Strong work ethic and commitment to compliance with regulations and policies.
LANGUAGES
SUMMARY
present
Front Desk Office Representative
Hyatt Regency – Tysons’s corner, VA
Greet, communicate with and welcome guests
Answer all the customers' questions and address their complaints
Answer all incoming calls, redirect them when needed
Receive letters, packages and send them to appropriate destination
Prepare and manage outgoing mail
Check, sort and forward emails
Monitor office supplies
Make supply orders when needed
Monitor and update records and files
Monitor and log office expenses and costs
Inventory Control and quality assurance
QVC – Bethlehem, PA
Act as a floor leader for associate questions.
Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures
Support associate onboarding and provide ongoing process training as needed.
Contribute to continuous improvement by identifying and communicating barriers to success.
Work with the management to maintain high quality and safety standards.
Receive, stock, and replenish products, using systems to scan, process, and count inventory.
Maintain cleanliness of the work environment and perform additional duties as assigned.
Product development specialist
AWCC Telecommunication company – Kabul, Afghanistan
Product delivery from planning to launch
Testing.
Reporting
Training for newly launched services to customer care department
Coordinated and liaised project activities according to AWCC-specific work plans.
Customer Service Agent
AWCC Telecommunication company – Kabul, Afghanistan
Attending Customer Calls
Solving customer issues
Issue Reporting to related departments
Certificate of participation on Consumer Behavior workshop
Certificate of completion of Customer Handling Workshop
Certificate of workshop on digital marketing
Interests: Blogging, Sports, Traveling, Writing, Music, Volunteer Work/Community Involvement
Gender: Female
Address: 5209 Richenbacher Ave, Alexandria VA 220304
WORK EXPERIENCE
Dec 2021 – Mar 2022
2015 - 2019
2013– 2015
2015
PERSONAL DETAILS
CERTIFICATIONS
2014
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