Desktop Support Customer Service
Resume:
Igork Villegas ***** Boca Entrada Blvd.
Boca Raton., FL 33428
**********@*****.***
EXPERIENCE
PcnetWeb Services (July 2021 - Current - Contracts) - Field Technician O ce 365 support, Hw & Sw Upgrade and Troubleshooting. Windows 10,8.1,8,7 upgrade and reinstall. Applications Support and Troubleshooting. Use of remote access tools (Teamviewer & LogMeIn) ReaXium Inc (July 2019 - July 2021) - Pc Technician & Tech Support O ce 365 support, clients support, Windows 10,8.1,8,7 and Mac support.. Network Printers configuration. Hardware & Software Support in desktops and Laptops.. E-Citation Product PR Project Manager. PcnetWeb Services (September 2017 - July 2019) - - Field Technician O ce 365 support for clients and small companies. Windows 10,8.1,8,7 support. Wifi network support and setup. Printers setup and configuration. Software support and hardware upgrade in desktops and Laptops.
Microsoft - Teleperformance USA, Boca Raton, FL April 2011 - August 2017. - O ce 365 Engineer Tech Support and Quality Control Agent Audit Responsible for technical support in the migration process of users from the local Corporate Exchange Servers to the Cloud, Active Directory users control administration Support in Coexistence environments as needed, Users administration policies and rules support using PowerShell. Technical support in Exchange Online, O ce, Outlook all versions, General troubleshooting of the Microsoft O ce 365, EDUCATION
St. Mary University, Caracas — Business Administration SEPTEMBER 1985 - DECEMBER 1991 - IUTA, Caracas — Information Technology
(Technology Institute)
IUTA, Caracas — Information Technology
SEPTEMBER 1985 - DECEMBER 1991
SKILLS
Customer Service. Microsoft
O ce Support. HW & SW
support and Upgrade .
Weebly, Wix, Wordpress
Network Printer and Scanner
Troubleshooting.
O ce 365 admin and Support.
Certifications
Microsoft Network
Infrastructure Win Svr 8. Dell
HW Desktop and Srv.
WIndows 7 Microsoft
Wireless Network Setup and
configuration Enterprise
Desktop support technician
Win 7
Microsoft Exchange server
2010, Configuration..
LANGUAGES
Spanish.
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