Head Server Operations Manager

Peter Mathew

Mob:965-********

Email – **********@*****.***

Career profile

Seeking a challenging and responsible job in hospitality industry within food and beverage service department, which offers me scope of career growth where I can perform well and use my skills through past 22 years of experience as in different roles, banquet operation manager, assistant banquet service manager, outside catering manager, banquet coordinator, restaurant head waiter.

Core strengths:

Comprehensive knowledge of the techniques and methods of presenting food and beverage

Strong communication skill

In depth knowledge of hotel, event and catering operations, safety programs, personnel and labor relations, and hospitality LSOP

Skilled in working effectively under time constraints, deadline&several projects.

Effective interpersonal, organizational and time management skills

Able to work under pressure and as part of team.

Effective coaching &development skill

Pro-active &reliable

Knowledge in opera-MS office, Microsoft outlook,word,excell

Educational qualification

Bachelor of Arts in economics-Calicut university-1990-1993

Certificate in food and beverage service-food craft institute Kannur-india-1995-1996

Professional experiences

Organization: millennium central hotel down town Kuwait

Designation: food and beverage operations manager

Duration: since November 2021 till date

Handling all F&B operations, restaurants, room service, coffee shop, banquet and outside catering.

Organization:Movenpick hotel resorts al bida Kuwait

Designation :restaurant&banquet manager

Duration :since September 2021 till November 2021

Handling whole operations of restaurants, breeze the all-day dining restaurant, veranda the lobby coffee shop, room service and the pool bar. Also the meetings and events, outside catering as well

Organization: The approved life

Designation: operations manager

Duration: since November 2020 till September 2021

Actively monitoring the daily operations smoothly, handling the entire store and production area. Strictly follows FIFO policy.

Handling the customer concerns and collect the feed backs for betterment.

Making sure all food deliveries are done on time with well mannered.

Actively involve with B2B and R&D procedures.

Staff training and implementation of proper hygiene procedures. (sanitization, pest control, temperature, production and expiry)

Making sure all supplies are available for production.

Organization: JW Marriott hotels Kuwait

Duration: July -2018-till December 2020

Designation: Banquet operations manager

Closely work with the events team and direct report to the director of events.

Completion of daily event purpose meeting(DEPM),meeting room set up specifications, banquet food and beverage, audio visual,programme details, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures.

Prepare all event documentation and coordinate with EBC and events team.

Provide quick service for last minute changes.

Empowers associates to provide excellent customer service.

Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Monthly p&l review and fore casting

Achieve maximum profitability and overall success by controlling costs and quality of service.

Completion of weekly schedules, schedule staff as necessary to ensure adequate and consistent level of service.

To supervise and coordinate daily operation of meeting/conference/wedding/outside catering banquet setups and service,

Leads and direct the preparation of annual departmental operating budget, CAPEX submission, financial plans, and set departmental goals.

Achievements

Best Manager of the year 2019

Training

Food and beverage fundamental skills

Global anti-corruption

Information security and protection-ISPT

Meeting service application-MSA

Green meeting certification

Risk management

Organization: Crowne plaza hotel Kuwait (al Thuraya city)

Duration: May, 2012 –June, 2018

Designation: Assistant banquet service manager

Closely work with the entire banquet team and direct report to the director of operations.

Consistent check of banquet food and beverage quality and presentation, ensuring that services meet guest’s specifications.

Work with the chef and head server to ensure all arrangements and details are dealt with.

Development and maintenance of departmental manuals.

Proper control of banquet china, cutlery,glassware,linen and equipment.

Follow up each function by completing a function critique and submit to the sales director and the food and beverage manager.

Departmental meetings&trainings, closely involve with the L&D department.

Achievements

The best team award-2013

Best Manager of the year-2014

Special achievement award from CHAINE DES ROTISSEURS

Great achievement of being NO.1in the region in IHG frontline -2017

Special appreciation from American business council,

Training

IHG MICE operation

IHG true hospitality skills

IHG- problem resolution

IHG-MICE crash

Code of conduct training

IHG- suggestive selling

Team leadership

Organization: Kuwait catering company-Kuwait hotels company Kuwait

Duration: march- 2009, April -2012

Designation: catering contract manager

Lounge manager of wataniya airlines business first class and the private jets.

Royal aviation vvvip lounge, sheikh saad terminal Kuwait international airport.

Handled the catering contract of Kuwait gulf oil company, alghanim industries,yiaco medical cares, GULF CRYO Kuwait and flight catering.

Organization: Kuwait catering company-Kuwait hotels company Kuwait

Duration: February -2006, march -2009

Designation: banquet coordinator

Handling site inspection

Manning and staff assignments

Staff training and recognitions

Deeply involve with the kitchen to make sure the timely pickup and delivery of the food.

Maintain proper hygiene of food handlers according to the HACCP guidelines.

Proper control of supplies and beverages.

Organization: Kuwait catering company-Kuwait hotels company Kuwait.

Duration: March 2000, feb -2006

Designation: Head waiter

Fully in charge of royal family events, house parties, outdoor events, governmental functions, banking sector, ministry of defense, ministry of interior and other cooperate events.

Catering projects for shut down projects with EQUATE

DANA sea food restaurant.

ZORBA Greek specialty restaurant.

Achievement

Employ of the year -2000

Training

The metamorphosis of retailing

HACCP training.

Organization: Albert abella&co Dubai

Duration: September-1998, august -1999

Designation: waiter

Transit restaurant waiter.

Training

Medic first aid from EMP INTERNATIONAL DUBAI

Basic firefighting conducted by UNISAIF –UAE

Languages known

English,hindi,Arabic

Personal information’s

Date of birth –may 26,1972

Nationality –Indian

Marital status-married

Visa status -18 and transferable

Kuwait sincerely, Peter Mathew

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