OBJECTIVE:

Secure a remote IT support position utilizing my knowledge of global technical support in TCP/IP routed, networked, LAN/WAN environments.

SUMMARY:

Resourceful IT professional with experience in enterprise-based LAN /WAN systems. Highly rated for creativity, initiative, commitment, effective communication, and successful results.

EDUCATION:

COLUMBIA UNIVERSITY, New York, NY (2003)

Columbia University Computer Technology and Applications Program.

SKILLS:

Cisco, Microsoft, Bloomberg, Thomson Reuters, SharePoint, Citrix,

Technology:

EXPERIENCE:

HSBC Securities, New York, N.Y. (2007 - Present)

Market Data Support Specialist

Work extensively with various financial services vendors (CME, NASDAQ, Bloomberg, EBS, Thomson Reuters).

Troubleshoot hardware or physical layer connectivity issues with network devices or cabling.

Troubleshoot end to end network connectivity issues between source and destination end points.

Monitor check point firewall software and track network traffic between end points.

Large scale Data Center moves and migrations.

Manage vendor equipment installation projects.

Securing contracts for circuit installations from network service providers (Lumen, Crown Castle, TNS, BT RADIANZ, IPC).

Work with network and firewall engineers to solve network connectivity issues.

Review firewall tracking logs for connectivity tracking issues.

Work with various business units to create new inbound and outbound connections between HSBC and various business partners.

HSBC Securities., New York, N.Y. (2005 - 2007)

Senior Desktop Support Lead

Day to day desktop support on HSBC corporate desktops and laptops.

Troubleshoot remote connectivity issues for end users.

Manage group ticket volume using Remedy call management system.

Provided guidance for desktop team in terms of troubleshooting complex issues and escalation to 3rd level support.

Moves, adds and changes as required.

Alliance Bernstein, New York, N.Y(1998 -2005)

Senior Desktop Support Lead

Support Microsoft based environment comprised of Windows2000 Servers supporting Win2k/NT 4.0 desktops and Windows 95/Windows XP laptop clients.

Day to day 2nd and 3rd level support of all desktop/laptop clients and peripherals.

Troubleshooting WINS, DNS and IP resolution issues.

Market Data application support (Bloomberg, Factset, Firstcall, etc.)

Remote computing support for users utilizing IBM Thinkpads and home pc’s.

Providing technical support documentation for support engineers.

Recent Projects:

Federal Reserve Bank Geographic Dispersion Project - Managed new site installation of FED Bank network equipment and circuits to Vernon Hills Chicago data center.

HSBC Thomson Reuters (TR) Refresh Project – Manage refresh of TR routers switches and circuits.

HSBC Data Center Implementation Project – Full data center build out. Install vendor equipment in new data center and migrate vendor and HSBC network equipment to new data center.

Certifications:

MCSE, ITIL

REFERENCES ARE AVAILABLE UPON REQUEST

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