DANIEL HANCOCK

Redmond, Washington ***** • Cell Phone: 425-***-****

Email: adrrn7@r.postjobfree.com • LinkedIn: http://www.linkedin.com/in/hancockdan

20+ year career professional with an MBA in Business Administration in Information Services. Recognized for problem solving, managing escalation issues, and providing on-time resolutions. Self-directed, hands-on professional who effectively encourages process improvement and proactively builds cross-functional teams to ensure customer demands and all metrics are met. Managing the Boeing Data Center in Bellevue, Washington for Hewlett Packard. I trained and coordinated multiple projects for outages, and moves within the Data Centers in the Puget Sound. I have multiple awards on Data Center escalation and projects that have been handled in multiple locations. I also worked the Top Secret account within Boeing for 20 years. Military dependent.

EDUCATION, CAREER DEVELOPMENT, AND AFFILIATIONS

MBA, Master’s Degree in Business Administration in Information Systems

City University of Seattle, Bellevue, Washington (2006)

BS, Bachelor of Science in Computer Science, City University of Seattle, Bellevue, Washington (1996)

Project Management Coursework, Bellevue College, Bellevue, Washington

Network CCNA Certificate, Bellevue College, Bellevue, Washington

Microsoft OS and Excel, Power point, etc.., Bellevue College, Bellevue, Washington

PMP Training and Management Mentoring Program at HP

Ethics and Compliance Training, Escalation Management Process Training

VMS, Microsoft Operating Systems Certificates • ITIL Certificate

Lean Practices • Six Sigma Systems Certificate

Workflow Management IGSO Materials Training and Field Training

Global Trade and Export Awareness Training • HIPPA and Security Awareness Training

Construction/Building experience

CAREER ACHIEVEMENTS

Performed as a Senior Support Engineer for Hewlett-Packard and was elected to become a Resident Account Engineer Lead for Boeing Data Center. RESULTS: Independently led an on-site team of support engineers.

Supported the Top Secret secure site at Boeing and Government Sites (EOUSA and USPS)

Delivered engineering support for multiple corporate moves and implemented new client server technologies at multiple sites. RESULTS: Customer satisfaction, and multiple awards for jobs well done.

Projects included technical and services in decommission and reinstallation of Data Centers.

Projects included supervising teams for power outages and installation of hardware and software.

CAREER HISTORY

Supervisor Manager/Sales

NWdatatech, Redmond, Washington (2013 to current)

Provided support to multiple customers with in the Northwest. Logistics (including receivables, shipping and testing and stocking, Inventory, Account Services Engineer, Manages escalations and incident

Took ownership of customer problems and resolved issues ensuring customer satisfaction.

Data Center resolution of a wide variety of issues, installed and resolved hardware and configuration issues. Logistics and shipping experience. Testing with most vendor equipment.

RESIDENT ACCOUNT ENGINEER LEAD

Hewlett-Packard Corporation, Bellevue, Washington (1990 to 2013)

Data Center Lead, on-site team of support hardware engineers for Hewlett Packard’s major account, The Boeing Corporation. Implemented and managed the data center operations for HP product support in their Puget Sound Regional Data Center. Initiated project scheduling, managed after hours scheduling and delivery of service. Project lead.

Provided IT analysis, diagnosis and solution implementation for fault issues and bugs.

DANIEL HANCOCK

(Continued)

Was promoted from the Role of Senior Support Engineer. In that role, performed as team lead for HP. Managed multiple teams and implemented new client server technologies at various Northwest sites. Maintained this role with the merger/acquisition of Compaq Computer Corporation by Hewlett-Packard.

Supervised the Incident Response Team. RESULTS: Improved resolution time, reduced incidents.

Built and set up network environments in HP’s formats, including security and backup solutions.

Provided service involving multiple platforms for Microsoft network site at the US WEST building.

Managed projects at The Boeing Company including major equipment moves and configurations.

Supported the Top Secret secure site at Boeing and Government Sites (EOUSA and USPS).

Analyzed, performed diagnostics, and resolved complex software and hardware issues.

Executed changeover of equipment, supporting releases to component level.

Introduced productivity improvement methods. RESULTS: productivity increase.

Took ownership of customer problems, and resolved issues ensuring customer satisfaction.

Supervised and performed installations, upgrades, repairs, data recoveries and virus removal.

Experience supporting 7x24 mission-critical infrastructure environments and data centers.

Technology Industry Knowledge

Systems Design, Engineering, Testing and Integration • Business Intelligence • Cloud Computing

Server and Hardware Analysis and Troubleshooting • Hardware Installation, Maintenance and Repair

Software and Update Installation on Existing Systems • Testing Hardware and Software for Integrity and Usability

Test-Driven Development • Web, Internet and Mobile Services • Web Analytics • Search Engine Optimization

Data Center Management Tools, Remedy Tools • Cisco • PBX • CCNA Certificate at BC

Storage, Server and Blade Technology • VAX/VMS • ITIL

Microsoft Office Suite: Word, Excel, Outlook, PowerPoint, Access, SharePoint

Operating Systems: Microsoft Windows, VMS, Basic Red Hat

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