Customer Service Benefits Specialist
Resume:
Lauri R. Sawyer
Virginia Beach, VA
Summary:
To obtain a Complex Claims position which will enable me to utilize my extensive Insurance knowledge and excellent customer service skills.
Education:
Averett University 2008
BS Business Administration
SCLA American Insurance Institute
Certified Arbitrator Arbitration Forums
Professional Experience:
Wool Service Supply & Logistics, Virginia Beach, VA 5/2018 to Present
Government Sales
Research and analyze products needed to meet government procurement needs.
Manage accounts in quickbooks.
Excellent customer service skills.
Employment from 2015 to 2018
My aging father moved into my home, and I cared for him until he passed in late 2017
Avis Budget Group, VA 9/14 to 6/2015
Claims Adjuster (Temporary position)
Investigate coverage, liability and damages in accordance to various state laws.
Evaluate and negotiate with claimants and attorneys.
Establish and maintain accurate reserves within company guidelines.
Prepare and present reports on large loss claims for settlement authority.
Excellent customer service skills.
XEROX 3/14 to 6/2014
Benefits Specialist
Benefits Specialist in call center.
Provide explanation of employee benefits to Verizon employees.
Benefits include health insurance, dental and vision. Shadow employees through their benefits website.
USAA 2002 to 2010
Claims Examiner
Investigate coverage, liability and damages in accordance to various state laws.
Manage auto, homeowners and watercraft claims to conclusion.
Evaluate and negotiate settlements with attorneys.
Establish and adjust reserves within company and state guidelines.
Prepare and present reports to regional and home office for large loss authority.
Attend monthly Arbitrations and hear cases.
Excellent customer service skills.
Joynes and Gaides Law Group, VA 2000 to 2002
Negotiator.
Evaluate and negotiate settlements with insurance companies.
Investigate coverage on Bodily Injury claims.
Meet with clients to disburse settlement funds. Prepare legal documents.
GEICO 1991 – 2000
Claims Examiner
Investigate coverage, liability and damages in accordance with various state laws.
Manage Auto claims from inception to conclusion.
Establish and maintain reserves in accordance with company policy.
Evaluate and negotiate settlements with claimants and attorneys.
Prepare and attend arbitrations.
Attend mediations.
Prepare claims for litigation.
Refer to counsel.
Direct counsel according to company trial procedures.
Review discovery documents and make recommendations.
Attend trials.
Contact this candidate