Operations Manager Customer Service

PHILLIP HABERMAN

*** **** **** ******, **********, North Carolina 27577, Home: 919-***-**** Cell: 919-***-**** Supply Chain Management

Highly Accomplished professional with extensive experience in logistics programs that exceed productivity and corporate goals.

Astute in identifying operation requirements, creating action plans, and effectively coordinating with cross functional teams to achieve objectives.

Skilled in materials management and inventory reconciliation.

Career history of coordinating and managing the functional area of procurement and providing superior staff development and client services.

Key Proficiencies

Inventory Management Vendor Selection JIT/KANBAN Systems Teambuilding & Supervision Vendor Performance Evaluation MRP / DRP Analysis Staff Development & Training Transportation Cost Analysis Purchasing Efficiencies Policies & Procedures Manuals ISO 9000 Quality Coordinator Expense Reduction Career Highlights

Increased ROI by eliminating obsolete inventory by 22%.

Improved customer service levels by implementing inventory cycle count and work instructions for logistics personnel.

Recommended and achieved certification of ISO 9000 Quality System.

Directed ten team purchasing staff with 12.5 million dollar budget.

Successfully negotiated an 8% freight savings with all transportation vendors. Professional Experience

Carolina Electronic Assemblers

Operations Manager 2016 – Present - Smithfield, NC

Directs manufacturing processes.

Establish manufacturing policies in the areas of materials usage, shipping and receiving, capacity planning, safety, customer satisfaction and performance measures.

Establish operations standards for cost control, waste reduction, quality and on time & delivery.

Ensures compliance with State & Federal regulations.

Provides leadership for problem resolution to facilitate faster improved working relationships Long and Foster (Property Management Corporation)

Maintenance Coordinator 2012-2016 - Clayton, NC

Negotiate and coordinate best pricing policy between property owners and service vendors

Expedite, create work orders and resolve service request including HVAC, electrical and plumbing issues for over 500 properties

Small Business Administration (SCORE)

Counselor- Volunteer 2004-2010 - Hilton Head, SC

Help new and existing businesses with startup and management guides including the following: Budgeting, Cash Flow, Job Descriptions, Marketing, Operation Plan, and Production Cost. Orvac Electronics

General Manager – 2001-2004 - Fullerton, California

Distributor of Electronic Components, Sound, and Security Equipment Sager Electric

Director of West Coast Operations 1998 - 2001 – Carson, CA

Managed Purchasing, Quality Control Warehouse, and Transportation costs for West Coast Operation California Switch & Signal

Vice President and General Manager 1984-1998 – Carson, CA

Responsible for external facility security

ISO and Quality Control Coordinator

Hired employees for Purchasing and Warehouse Departments

Organized and implemented a Vendor Performance Report

Resolved vendor and customer issues as needed

Management Representative for on-site Customer Quality Audits

Originally hired as Operations Manager and promoted to Vice President and General Manager in 1988

Instructor of Logistics at Cal State University, Fullerton, CA, Including ISO 9000, Purchasing, Inventory Management

Business Sold to Sager Electric in 1998

Contact this candidate