Emergency Dispatcher Customer Service
Resume:
LAURA
FLORES
Pico Rivera, CA ***** 562-***-**** **************@*****.***
Objective
I am seeking a position where I can use my talents and skills to grow and expand within the company. I am committed to delivering high quality work and achieving company, as well as personal goals.
Education
Warren High School – Downey, CA
High School Diploma June 2015
Bilingual- Fluent in Spanish speaking and writing
Public speaking, Warren High School
Experience
Accumen Healthcare – Downey, CA
May 2021- present
Intake Coordinator
Completing all admissions paperwork and entering it digitally.
Verifying medical insurance coverage and benefits for each patient.
Welcoming patients to the facility.
Schedule appointments for consultations, tests and procedures.
Answer phone and email inquiries.
Address any patient complaints or concerns.
Perform clerical work such as filing, copying and faxing.
Prepare and maintain patient charts.
Maintain confidentiality of all patient care information to assure rights are protected.
Audit new admission paperwork to ensure a complete medical record.
Alcoa Medical Staffing – Huntington Beach, CA
October 2021 – May 2022
National Account Manager
Lead all elements of Regional Territory Management including customer targeting, prospecting, selling, closing, implementing and following up with targeted hospitals and facility accounts.
Customer targeting, selling, and contracting with targeted accounts.
Coordinate and inspire area managers and clinical education team as well as other colleagues to exceed customer expectations.
Assist with various projects as assigned by a direct supervisor.
Reports/Records game plans, accomplishments, activities and goals via client records of meetings and visits/calls.
Receives key updates from Sales and Support team in regards to National Accounts.
Direct contact with Director of Nursing Nation Wide.
Arranging meetings with clients.
Assisting National Recruiters with daily tasks and improving their book of business.
College Medical Center – Long Beach, CA
December 2018 – 2021
Intake Specialist/ Emergency Dispatcher
Working with homelessness, chronic and substance abuse patients.
Complete intake screening duties for all designated hospital referrals for psychiatry services, including phone screens, scheduling and psychosocial assessments.
Provide care management services for designated hospital clients, as needed.
Complete all required hospital intake reports.
Attend monthly hospital meetings.
Processes paperwork for new clients efficiently and in accordance with protocols.
Ensure that all admission forms are properly signed and filed.
Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook, and others.
Initiated the intake assessment and treatment plan.
Insurance eligibility experience.
Daily contact with physicians, doctors, nurses, Emergency department, LVN’s, case management, etc.
Arrange transportation for patients.
Enter patient information onto CAD system.
Stream Links Express – Rancho Dominguez, CA
May 2018 – September 2018 (contract)
Prepares payments by verifying documentation, and requesting disbursements.
Summarizes current financial status by collecting information; preparing balance sheet, profit and loss statement, and other reports.
Secures financial information by completing database backups
Prepares asset, liability, and capital account entries by compiling and analyzing account information.
Documents financial transactions by entering account information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Prepare product or service reports by collecting and analyzing customer information.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Ability to multi-task, prioritize and manage time effectively.
Microsoft office, Microsoft excel, Microsoft access, quickbooks, email.
Consult with customers to evaluate needs and determine best options.
Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.
Prepares payments by verifying documentation, and requesting disbursements.
Data/invoice entry and filing.
Certifications & Courses
International Academies of Emergency Dispatch (ETC) certificate since, April 2017
CPR 2023
Skills Summary
Active listening, communication, computer skills, Excel, Word, Quickbooks, customer service, interpersonal skills, leadership, problem-solving, time management.
References:
Available Upon Request.
Contact this candidate