Support Representative Reimbursement Specialist

Karroll R. Blye

Highlights of Qualifications

Experienced Office Services Assistant with great follow-up and follow-through skills

Excellent Interpersonal Communication Skills through verbal and non verbal methods that make a powerful impact

Strong understanding of digital communications, including social media, email, and web.

Experience

Charter Communications, San Antonio, TX 12/2020 – 5/2022 Customer Support Representative

Provided the highest level of customer services using proactive identification to ensure consistent customer satisfaction relating to billing, ordering, activations, resolution of service affecting issues, and technical support.

Alorica, San Antonio, TX 10/2018—02/2020 Customer Services Representative

Offered customer support educating, answering questions/concerns, and settling confusion around a product or service while adhering to time management guidelines.

AMSG, Inc., New York, NY 08/2005—09/2016 Reimbursement Specialist

Processed claims for clients using Visionary Medical System and Medisoft and co-managed all office operations in a remote environment.

Maroon’s Restaurant, New York, NY 12/2006—06/2007 Office Manager

Managed daily operations in the office and supported the restaurant with daily sales report (QuickBooks), bank deposits and paid bills; Payroll Administration (ADP Pay Expert) and New Employee On-boarding.

New Light Baptist Church, San Antonio, TX 07/2001—04/2004 Executive Secretary

Served as the face and voice of the organization to internal and external clients handling all inquiries, detailed administrative support (Microsoft Office), accounts receivable, financial reports, and Congregational contributions (Excel).

Revelli Chemicals, Inc., Greenwich, CT 8/1991—12/2000 Administrative Assistant

Provided administrative support to company Administration and Office Manager handling receptionist duties, ad hoc projects, and accounts receivable and payable as applicable to day to day activities.

Work History Before 1990

Kelly Services, Inc. – New York, NY / White Plains, NY General Office Services 1989 – 1991

The Wool Bureau – New York, NY 10017 Secretary to Menswear Product Manager 1987 - 1989

Alamo Community Colleges St. Philip’s Campus – San Antonio, TX 78203 Administrative Secretary to Vice President of Students 1982 -1987

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