Lance Karden

Orlando, FL

407-***-****

adrqvk@r.postjobfree.com

PROFILE

Highly motivated, reliable professional with over 10 years experience supporting the customer service, healthcare, and educational industries seeks a challenging position in customer service.

SUMMARY OF QUALIFICATIONS

- Bachelors Degree, University of Central Florida, Social Sciences, Liberal Arts, and Geriatrics

- Strong customer service skills

- Strong written and verbal communication skills

- Experienced in working in a teams environment

- Proficient in Windows PC Operating Systems as well as MS Office Suite

WORK HISTORY

Dietary Aide, Advent Health, Orlando, FL - November 2019 - Present

- Provide detailed reports to upper management on status of kitchen and dining hall

- Assist facility chef in the preparation and service of meals for patients

- Responsible for ensuring the cleanliness and sanitation procedures are followed

- Provide peer review of work stations of fellow colleagues to ensure proper protocols are adhered to

DoubleTree by Hilton Hotel, Orlando, FL - August 2018 – November 2019

- Perform cleaning duties in all guest areas and back of house

- Ensure housekeeping departmental standards are followed

- Maintain inventory of necessary supplies

- Respond timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc.

Customer Service Ambassador, American Automobile Association (AAA), Heathrow, FL 2012 - 2013

- Provid superior, courteous customer service during every member interaction

- Prepare reporting for upper management regarding member incident statistics

- Serve as a liason between dispatch and members while assisting complex customer needs.

-Facilitate warm hand-off between member customers and AAA club agents

Dietary Aide, Emeritus Assisted Living, Orlando, FL 2009-2012

- Maintain cleanliness of facility and resident rooms

- Inspect food for quality and safety during meal preparation

- Prepare and served food to residents in dining room

Direct Support Professional, Attain Group Home, Orlando, FL 2008-2010

- Advocate for residents suffering with developmental challenges

- Promote positive self-esteem for residents with behavioral/mental disabilities

- Assist with meal preparation and cleanliness of the facility

- Provide essential life skills to residents

Substitute Teacher, Seminole County School System, Sanford, FL 2010-2014

- Provide continuity of teacher lesson plans and reviewed homework

- Create positive classrom environment for students

- instruct autistic students with learning disabilities

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