Priscilla Elenez

**** **** *** – El Paso, TX ****5 • Cell: 915-***-**** • adrqv3@r.postjobfree.com

Objective

To apply the 30 plus years of experience in the various industries that are customer service driven; to a job that will enable me to provide quality work performance.

Education

Bachelor of Science in Restaurant, Hotel and Institutional Management – Texas Tech University, Lubbock, Texas - December 1996.

Post Graduate Studies 9 hours – Texas Tech University, Lubbock, Texas Qualifications

7 years as Airport Operations Supervisor – Retired.

18 months as Assistant Airport Operations Officer.

Accomplished over ten years of successful restaurant management.

Frontier Airlines Corporate Station Trainer - Retired.

Emergency Response Team (Frontier Airlines First Response Team).

Highly motivated with a positive attitude and a genuine desire to accomplish excellence in all endeavors.

Ability to communicate effectively, both verbally and written.

Bilingual – English and Spanish.

Professional Experience

City of El Paso- El Paso International Airport- December 2011 through January 2019 - Retired Airport Operations Supervisor/Assistant Airport Operations Officer

Participate in monitoring the continuity of daily operations of the Airport for compliance of FAA, state and federal regulation.

Assist in the coordination of such activities as airfield safety, airport security and public safety during ordinary or emergency situations, and assist in airport SIDA training for airport employees.

Support day to day, actual or drill emergency response and rescue operations by directing, thorough responsible supervisors.

Maintain records and prepare reports.

P.F. Chang’s China Bistro – El Paso, TX – September 2004 through December 2016 Assistant Manager/Key Employee/Trainer/Bartender/Catering – El Paso, TX

All managerial duties, including opening and closing, nightly deposits and scheduling.

Provide high-quality customer service to the company’s standards of excellence.

As a key employee, I assisted with management shifts as needed.

Assist and lead catering events, including setting up, delivering and serving. Frontier Airlines – El Paso, TX / Las Cruces, NM / Denver, CO – May 2002 through August 2012 Station Resource Team Agent (September 2009-August 2012) – Denver, CO

Member of an exclusive group of agents who travel throughout the country to provide operational assistance and training.

Coordinate training activity at a corporate station.

As certified Ground Security Coordinator, ensure all airline security procedures are followed through field audits and evaluations throughout the Frontier system.

Familiar with a variety of different operations and best practices from exposure to and real-work experience at airports throughout the country.

Provide excellent service to passengers with ticketing, check-in, baggage claims, reservations and inquiries.

Safely and effectively completed all work on the ramp including handling of operational equipment.

As a Certified Loadmaster Operations Agent, I worked with the captain and flight crew to obtain the proper weights and balances of aircraft.

Customer Service Agent (December 2002 - September 2009) – El Paso, TX

Similar to Station Resource Team Agent listed above. Reservations Agent (May 2002 - December 2002) – Las Cruces, NM

Provided outstanding customer service by locating and booking the best fares and schedules possible.

Provided excellent assistance in all Customer questions regardingInternational, Frequent-Flier and Web Portal. Mesa Street Bar and Grill - El Paso, TX – May 2000 – June 2001 General Manager

Effectively managed all aspects of the restaurant, kitchen, bar and front of the house.

Hired, trained and scheduled all restaurant staff.

Ordered food and liquor while maintaining inventories for both.

Reconciled daily banks and night deposits.

Booked and catered large parties, receptions and other functions. Outside Activities

Family, golf and travel.

Nolan Richardson Charity Golf Tournament, Co-Chairman (10 years).

UTEP Girls Golf Team fundraising golf tournament, Committee Chair.