Customer Service Office Manager

Latonya Banks

**** *********** **** ***** *****, NC 27803 252-***-**** **********@*****.***

Objective

Productive Front Office Manager with excellent skills in customer service, office management, Logistics, and administrative support. Very professional and tactful in all situations with focus on increasing satisfaction and retention. Focused and detailed oriented, offering outstanding written and verbal communications, with a priority of maintaining customer satisfaction. Proficient in HTML coding, Microsoft Word, Excel, and PowerPoint.

Education

North Carolina state university

McLane

Transportation Coordinator/ 03/2022-present

·Responsible for the daily administrative functions in the transportation department,

·Prepare daily paperwork for drivers

·Confirm driver routes

·Provide excellent customer service to customers

·Assist customers in the delivery process

·Estimate customer ETA

Open Minded Developmental Services

OFFICE MANAGER OPEN MINDED DEVELOPMENTAL SERVICE 08/2018-01/2022

·Responsible for the day-to-day operations

·Schedule meetings and appointments

·Greeting visitors and providing general administrative support to employees

·Motivated and supervised 50 CNA’s and PCA’s in delivering quality care

·Responsible for onboarding process of all new hires

·Maintain State and Federal compliance

·Billing/Payroll

·Process privileged patient information

AROUND THE CLOCK

ANSWEING SERVICE 01/2016- 08/2018

·Received inbound calls for businesses that were closed

·Record and deliver messages

·Operate two-way radio

·Dispatch any necessary calls to appropriate person

·Page Doctors in case of emergency

·Perform clerical duties when phone lines are not busy such as copying, faxing, emailing, etc.

Excellent references Upon Request

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