Computer Technician Service Representative
Resume:
HELLEN PARDO-FIGUEROA
Miami, FL 33186
OBJECTIVE: To obtain a permanent position with a strong company where I can contribute my skills and knowledge.
EXPERIENCE:
2020 to Present Loyal Insurance Group - Remote
Medical Underwriter
Remote Medical Underwriter for Health and Short Term Life Insurance applications, evaluate risk and reviewing new business, additions, renewal applications and medical history and make final decision.
Contribute as a Medical Underwriter on presentations with the Agents and participate on projects creating the UW Guidelines, The Agents Guide, Products feedbacks and UW system feedbacks to ensure efficiency.
2019 to 2020 PA Group Insurance Limited - Remote Medical UW Remote Consultant to Underwrite Health insurance
applications and evaluate risk by reviewing new business applications and Medical history for Expat and final decision. Provide support to the brokers with application process and any additional information needed.
2018 to 2019 Payer Fusion Holding LLC - Health Underwriter Underwrite new insurance applications and evaluate risk by reviewing new applications and medical history for Expat health Insurance.
Medical interview by telephone with the applicant. Provide support to the brokers with applications process and any additional information needed.
2007 to 2018 BUPA
Medical Underwriter
Underwrite risk of new applications, changes or additions to existing policies.
Review medical history and make final decision.
Underwrite new small groups and existing additions. Contribute with Medical Underwriters on special presentations of medical terminology.
Work on special projects to ensure efficiency.
2003 to 2007 HUMANA Individual Product
Medical Underwriter
Underwrite Health in addition to Life up to $150,000. Interview potential customer by phone and make a decision over the phone on standard cases and risk cases request medical information needed.
Review medical history and make final decision.
Work on special projects to ensure efficiency and validate existing company guidelines.
2002 to 2003 NALIC Life Insurance Company
Junior Underwriter International Life/New Business Underwrite Life new business and approved policies up to
$250,000.
Setup a review of applications before they are processed to ensure all the necessary information is correct.
Application processing including MIB system, entries and issued. Keep the agents updated in their cases by email and phone calls. Follow up with agents about pending
requirements.
2000 to 2002 CNA International Life
Supervisor of Office Services
Supervise all office functions and operations.
Review all applications to make sure all the necessary information is correct before its processed.
Received and answer calls and emails from agents, asking status of their cases and keep updated.
Follow up with the agents about pending requirements. Providing Brokers with information regarding: Contracts, Software, Products, Illustrations, etc.
Prepare the submitted business report on a daily basis. 1995 to 2000 Best Meridian Insurance Co. (BMI)
Junior Underwriter
Responsable for all applications processing, file set up, MIB, Alpha Searches and system entries.
Receive mail from Agency, match files and enter requirements received in the system.
Process MIB Reports and Agent Status Reports.
Prepare Decline, Not Taken and Not Proceeded with letters. Assist Senior Underwriter with all underwriting procedures. 1994 to 1995 Knight Systems Inc.
Customer Service Representative
Worked with the public, meeting customer needs, scheduled, prepared and documented equipment maintenance records. Planned to meet goals and objective before due dates. 1993 to 1994 Computer Technician
Repaired IBM compatible personal computers of all brands. Installed additional peripherals for customers. Set up and installed the following applications: Windows, Microsoft Office, Excel and Multimedia System.
Keep strong customer relations.
1989 ton1993 Computer Assembly and Diagnostic Technician Identified problems, diagnoses, causes and determined when specialized repair services were required to maintain computer system.
1983 to 1989 Diario “El Comercio” (Lima-Peru)
Administrative Assistant
Support activities for the Executives of the company, typing correspondence, reports and coordinating events or travel arrangements for the managers.
Worked on a variety of special and confidential projects. Excellent communications and writing skills in Spanish. SPECIAL SKILLS
Strong solving problems abilities: Bilingual, knowledge of office procedures and computer equipment. Understanding of Microsoft Office, Window, Excel and Multimedia softwares. Strong customer services skills, Underwriting skills i.e.: assessment in Life and Health. Self motivated. Minimal supervision needed.
EDUCATION Computer Science courses at Miami Dade Community College and National School of Technology.
LOMA Courses: Principles of Insurance: Life, Health and Annuities, and Operations of Life and Health Insurance Companies.
Executive Secretary course: Margarita Cabrera Institute
(Lima-Peru)
REFERENCES: Available upon request.
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