**** **** **** ***.,

# B*,

Lakewood, Co. *****

Phone 720/335/4253

E-mail adrqt5@r.postjobfree.com

Donna Rogers

Objective

Looking to expand my experience in the Investigation Field Work experience

2016-Present Denver Public Library, Denver, Co.

Security Officer/Training Assistant/Branch Liaison

Patrolling all areas of the library and branches insuring the safety of patrons and property on site

Inspection of premises in the event of safety issues/concerns

Narcan Trained in the event of drug use resulting in overdose

Incident Reporting on necessary contacts with incidents or individuals of concern

Dispatch Trained

Assisting Field Training Officers with New Hires

Defense Tactics Trained

2013-2016 Albertsons Co. Inc., Denver, Co.

Loss Prevention Specialist-recruited from Securitas, Inc.

Investigation of Shoplift Activity with Apprehensions, Dishonest Employees, Credit/Check Fraud and Employee Policy Violations

Constant communication with Store Team and Management on Loss Prevention issues in order to assist in the understanding of Loss Prevention; maintaining good relations with Parking Lot Security and local Police/Fire authorities

Reporting, recording and following-up on any and all Customer/Employee/Property accidents; assisting when and where needed to properly resolve and reduce the number of such incidences. Camera assistance in copying video of any incidences and relying information to the proper channels 2010-2013 Securitas Security Services USA, Inc., Denver, Co. Loss Prevention Agent-contracted to Albertsons Co. Inc. Acct.

Investigation of Shoplift Activity with Apprehensions, Dishonest Employees, Credit/Check Fraud and Employee Policy Violations

Constant communication with Store Team and Management on Loss Prevention issues in order to assist in the understanding of Loss Prevention; maintaining good relations with Parking Lot Security and local Police/Fire authorities

Reporting, recording and following-up on any and all Customer/Employee/Property accidents; assisting when and where needed to properly resolve and reduce the number of such incidences. Camera assistance in copying video of any incidences and relying information to the proper channels 2009-2010 Sears Holding Company/Kmart Division, #7099 Broomfield, Co.

Loss Prevention Lead-promoted from LPA at #7303

Daily touring of store, identifying deficiencies that cause shrink, implementing corrective action and directing corrective action to Store Management

Detecting and resolving Internal/External theft activity

Monitoring areas of visible/invisible shrink and correcting deficiencies for in order to reduce shrink.

Supervisory and training of Loss Prevention Associates in store and surrounding stores in the District in the aid of shrink prevention

Working with all store associates in shrink awareness and inventory preparation procedures

Maintaining accurate Loss Prevention records; completing and submitting Loss Prevention reports in a timely manner

Directly involved in preparing, completing and following-up with the store’s inventory process and aiding in the inventory cycles of other stores in the District in order to control shrink

Reporting, recording and following-up on any and all Customer/Associate accidents; assisting when and where necessary to properly resolve and reduce the number of such incidences

Constantly communicating with Store Team and Management on Loss Prevention issues in order to assist in the understanding of Loss Prevention; maintaining good relations with local Police/Fire authorities

Hiring and termination of Staff

2008-2009 Sears Holding Co./Kmart Division, #7303 Denver, Co. Loss Prevention Associate

Investigation of Shoplift Activity with Apprehensions, Dishonest Employees, Credit/Check Fraud and Employee Policy Violations

Constant communication with Store Team and Management on Loss Prevention issues in order to assist in the understanding of Loss Prevention; maintaining good relations with Parking Lot Security and local Police/Fire authorities

Reporting, recording and following-up on any and all Customer/Employee/Property accidents; assisting when and where needed to properly resolve and reduce the number of such incidences. Camera assistance in copying video of any incidences and relying information to the proper channels 2007-2008 Neiman Marcus, Last Call Colorado Mills Mall, Lakewood, Co.

Assistant Loss Prevention/Operations Manager

Coach, direct and motivate Loss PreventionTeam

Preparing monthly work schedules for Loss Prevention and Fitting Room Staff; and supervising Fitting Room Staff

Investigation of Dishonest Employees, Credit Fraud, Employee Policy Violations and Shoplift Apprehensions

Implanting and forwarding Safety/Risk information to and from the Store Team

Enforcement of Merchandise Protection Standards

Overseeing Loss Prevention audit compliances to aide in ongoing inventory controls, (Search and Scans, Jewelry Audits, Receiving Audits, etc.)

Maintaining accurate Loss Prevention records; completing and submitting Loss Prevention reports in a timely manner

Reporting, recording and following-up on any and all Customer/Associate accidents; assisting when and where necessary to properly resolve and reduce the number of such incidences

Constant communication with Store Team and Management on Loss Prevention Issues in order to assist in the understanding of Loss Prevention; maintaining good relations with Mall Security and local Police/Fire authorities.

2006-2007 Sears Holding Company, #3890 Brighton, Co. Loss Prevention Manager-promoted from LPA at #7303

Daily touring of store, identifying deficiencies that cause shrink, implementing corrective action and directing corrective action to Store Management

Detecting and resolving Internal/External theft activity

Monitoring areas of visible/invisible shrink and correcting deficiencies in order to reduce shrink.

Supervisory and training of Loss Prevention Associates in store and surrounding stores in the District in the aid of shrink prevention

Working with all store associates in shrink awareness and inventory preparation procedures

Maintaining accurate Loss Prevention records; completing and submitting Loss Prevention reports in a timely manner

Directly involved in preparing, completing and following-up with the store’s inventory process and aiding in the inventory cycles of other stores in the District in order to control shrink

Reporting, recording and following-up on any and all Customer/Associate accidents; assisting when and where necessary to properly resolve and reduce the number of such incidences

Constantly communicating with Store Team and Management on Loss Prevention issues in order to assist in the understanding of Loss Prevention; maintaining good relations with local Police/Fire authorities

Hiring and termination of Staff

2004-2006 Sears Holding Co./Kmart Division, #7303 Denver, Co. Loss Prevention Associate-promoted from entry level Door Greeter

Investigation of Shoplift Activity with Apprehensions, Dishonest Employees, Credit/Check Fraud and Employee Policy Violations

Constant communication with Store Team and Management on Loss Prevention issues in order to assist in the understanding of Loss Prevention; maintaining good relations with Parking Lot Security and local Police/Fire authorities

Reporting, recording and following-up on any and all Customer/Employee/Property accidents; assisting when and where needed to properly resolve and reduce the number of such incidences. Camera assistance in copying video of any incidents and relying information to the proper channels. 1994-2004 Olive Garden, Darden Inc. Paducah, Ky./Aurora, Co.

Lead Server/ Certified Trainer-began work in Ky., transferred in 2000 to Co.

Serving beverages and hot fresh food from kitchen to table for 100% guest satisfaction

Overseeing of new and present employees, training and on-going retraining of employees

Working POS computer and ticket corrections

Hosting and seating in the front of the house; bartending; on-going guest relations

Keeping sales records and guest averages

Analyzing of monthly Profit and Loss Reports

Ordering, stocking and preserving all product

1988-1994 Gemstone Jewelry, Inc. Paducah, Ky./ Indianapolis, In.

Store Manager/Sales Manager-promoted from Sales Associate in Ky. to Manager in In.

Opening and closing of store with according paperwork

Stocking inventory, special orders and layaway

Cleaning, displaying and presentation of product

Hiring and termination of employees

Banking and cash flow needs

Professional

Memberships

Wicklander-Zulawski Interview & Interrogation Technique Certified, Aug. 1st & 2nd, 2006-No Expiration Date.

References

Adam Hayes, Securitas, Inc., former Loss Prevention Dept. Manager of Albertsons/Safeway Store Accounts, 303/669/5988 c. Agustin Jaramillo, former Neiman Marcus Loss Prevention/Operations Manager, present Loss Prevention Manager at Cabelas, 720/612/0637 c. Zeb Strickland, former H&M Loss Prevention District Detective, present Asset Protection Specialist with Albertsons, Co. Inc., 719/271/1358 c. Suzie Bergmann, Store Director, Albertsons, #3836, 303/909/0447 w., 303/594/9702 c.

*more references provided upon request.

Awards Received

Most External Apprehensions In The District, 2005-Sears Holding Co. Most Internal Apprehension Percentage Increase In The District, 2006- Sears Holding Co.

Most External Apprehension Percentage Increase In The District, 2006-Sears Holding Co.

Certificate of Appreciation, 2011, Presented by Securitas, Inc. thru ASIS International, The Mile High Chapter-024 for significant contributions to the aims and objectives of this chapter and society While working with Albertsons Co., Inc. the last 6 mo. review. given on 6/15/2016 included:

District Average Stops-26.14/Rogers 45=$3,878.48

District Average Dollars per Stop- $84.70/Rogers-$86.19 District Average Recoveries- 2.64/Rogers-30

**all other employment history available upon request

***available for future relocation

Education

Graduate, Hickman Co. High School, Clinton Ky.

Speech and Communications/Theatre Major, Murray State University, Murray, Ky.

Contact this candidate