Claims Representative Adjuster
Resume:
W. Randy Thomas
Talladega, AL 35160 References Available Upon Request ********@*****.*** Objective: Senior Claims Representative - Remote
Employment: Cooch Adjusters LLC Birmingham, Alabama Independent Adjuster 2021 to 2022
Hawkins Roofing LLC Birmingham, Alabama
Production Manager 2018 to 2021
FCCI Birmingham, Alabama
Multi-line Property and Casualty Claim Adjuster 2016 to 2017 The Hartford Birmingham, Alabama
Multi-line Property and Casualty Claim Adjuster 1996 to 2016 Infinity Insurance Group Birmingham, Alabama
Auto Claims Adjuster 1994 to 1996
Education: Auburn University Auburn, Alabama
Bachelor of Science, Economics
Experience: Industry Work & Accomplishments
• Managed high exposure complex litigated commercial claims with the Orlando Commercial Claims Office
• Adjusted Commercial Auto and Transportation claims with exposure exceeding policy limits
• Handled commercial property and casualty claims up to policy limits often incorporating structured settlements
• Guidewire implementation team member at The Hartford
• Coordinated and retained re-constructionists, engineers, accountants, cause & origin investigators, industrial hygienists and other experts in handling liability and property claims throughout the Southeast
• Ability to obtain Texas designated home state adjuster license with carrier
• Managed CAT Office Claims team and processes in Chicago Claims Office during hurricane season
• Handled CAT claims throughout the country with deployments in Amarillo, Dallas, Denver, Memphis, Minneapolis, Oklahoma City, Philadelphia, Cape Coral, Wichita, and Houston
• Attended mediations and throughout Southeast regarding commercial auto, product liability, and professional liability claims involving multiple issues, multiple defendants, and multiple carriers
• Monitored, documented, and evaluated all trials in Alabama for The Hartford Industry Education & Skills Development
• Successfully completed Hartford Coverage Certification through training, classes and tests administered in Houston. Certified to handle complex coverage issues by thorough review of policy, fact development, roundtable with team members and discussions with coverage counsel as needed
• Worked with defense and coverage attorneys throughout Alabama and the Southeast
• Experience with Guidewire Claims Software Platform, as well as in Windows, Word, Excel, and several other proprietary claims software packages
• Ability to communicate effectively with both insured and claimants as demonstrated by successful customer satisfaction surveys
• Ability to prioritize, investigate, evaluate, and resolve issues in timely manner as demonstrated by excellent closure ratio while working remotely
• Experience adjusting cargo claims with salvage
• Ability to investigate any subrogation potential by evaluating facts, reviewing contracts, and obtaining supporting evidence through thorough investigation
• Experience and ability to review, monitor, consult, document, negotiate and resolve property and casualty claims efficiently and timely as required by policy
• Awarded Top Performer, Hartford Regional Commercial Claims Office
• Former panelist with Arbitration Forums
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