Support Representative Database Analyst

Muorah Flora Chinenye

+1-720-***-****, Phoenix, AZ

***********@*****.***

https://www.linkedin.com/in/flora-muorah-88563596

EDUCATION

Grand Canyon University Phoenix, Arizona, USA

Master of Science in Business Analytics, 4.00 GPA Nov 2021-Present Covenant University Ogun, Nigeria

Bachelor of Science (BSC) – Management Information System, 3.69 GPA. Aug 2014-July 2018 SUMMARY

• Dedicated graduate student with a passion for school spirit. Natural leader who is known for demonstrating a positive attitude while working diligently to accomplish tasks. Motivated learner possessing excellent communication skills and strong work ethic. Knowledgeable professional experienced in working with colleagues, managers, and students of diverse cultural backgrounds.

PROFESSIONAL EXPERIENCE

Grand Canyon Education (GCE) Phoenix, Arizona, USA GCU Technical Support Representative February 2022-Present

• Utilized critical thinking to troubleshoot and resolve computer issues students, staff, or faculty members face while using GCU systems.

• Provided stellar customer service over the phone

• Delivered excellent live chat support to all students 21st Century Technologies Lagos, Nigeria

Database Analyst (Fintech Department) January 2020-May 2021

● Wrote SQL queries to extract and sort data from the company’s database. SSH (Secure Shell) for statistical analysis, exporting data to Excel for periodic reporting and creating various graphs and summaries.

● Ensure the accuracy and timeliness of monthly financial invoices are generated and sent to all clients from the Billing system.

● Worked directly with Customer Relationship Managers and clients to communicate data needs and issues relating to Voice posting on the Data Billing system, generating invoices, Generating Credit notes, Suspending a Service, and so on.

● Single-handedly managed the EWSD (Voice Exchange system) used in crediting our clients Prepaid Telephone lines. Eterna Plc Lagos, Nigeria

Information Technology Support Staff Sep 2018-October 2019 (NYSC)

• Configures users, permissions, and settings in Sage for staff, cataloging and standardizing database records on sage.

• Responding to internet, service issues, and staff requests and performing installation of new hardware and software and help train employees on its use.

Shell Nigeria Lagos, Nigeria

Emergency Response Intern and IT Department Intern Feb 2017-July 2017

● Worked with the Emergency Response Coordinator to facilitate recovery from emergencies, perform strategic operations on how to resolve crises also co-developed an Emergency Response Contingency plan and designed the flow charts and tables.

● Performed software and hardware troubleshooting and assisted staff in performing system backup and maintenance functions.

SKILLS AND INTERESTS

• Interpersonal Skills: Communication skills developed while working in a team and relating

• Certifications: CompTIA A+, Certified Secure Computer User (CSCU), Diploma Leadership Development.

• Key Skills: Statistical methods, Technical Proficiency, Proficiency in Microsoft Office VOLUNTEERING EXPERIENCE

INREDOUT Lagos, Nigeria

Team Member Jan 2017-Present

● Embarked on outreach programs in schools, churches, and events to counsel Rape victims, Sexually Abused children, Pedophiles, and Parents.

● Counseled over 20 children, victims of sexual abuse.

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