Anna Leiper

*** ******** **, *** ****

Chicopee, Ma 01020

413-***-**** adrqpb@r.postjobfree.com

PROFESSIONAL SUMMARY

Excellent customer service skills

Outstanding written and oral communication skills in English and Spanish

Develop and maintain continuous communication with team members

Outstanding attention to detail and ability to execute on complex, detailed processes

Consistently deliver the highest level of professionalism and ethics

Efficiently meet deadlines

Lead others to deliver their best work product

EXPERIENCE

AdvisorLaw LLC 5/2021 to 5/2022

Account Development Representative responsible for outbound cold calling to a very targeted group of leads regarding representation and services. Account Development Representative expected to generate and schedule phone appointments for Business Development Leadership and/or specific directors as it pertains to his/her area of specialty.

WestMass ElderCare- - 4/2014 to 5/10/2021

Community Resource Specialist 11/2019 to 5/21

Gather information provided by referral sources and determine what services the patient may be eligible for and then forward information to correct departments for further assessment.

Nutrition Case Manager 5/1/2016 to 11/2019

Ensure that meal services were provided to eligible elders and disabled clients. Work toward eliminating barriers and improve conditions and well-being of all clients. Coordinate service with other programs, advocate for client. Document case and authorize service using SIMS software.

Geriatric Services Support Coordinator 4/14/2014 to 4/30/2016

Contracted out to Commonwealth Care Alliance to assess and authorize medical supports that allow an elder to live in the least restrictive environment. This involves conducting home visits, meeting with the family and caretakers and consulting with RNs and referring to community supports.

Gandara

Therapeutic Training and Support Coordinator - 8/2013 to 4/2014

Support and educate the families of children with behavior problems and developmental disabilities within the home setting. Teamed with a clinician.

Courtney Raymond Consultants 7/2007 to 8/2013

Relationship Manager- Locate, recruit and place financial advisors for elite wealth management firms. Maintain strong working relationships with the hiring authorities.

Transfluenci 8/2010 to 2/2013

Freelance Interpreter-

Working languages are English and Spanish. Interpretation experience in medical, psychiatric, DUA Hearings, social work, educational home visits, school IEP meetings and HR meetings.

Interpreter Trainer- Teach the Standards of Practice and Code of Ethics to new interpreters. Teach basic interpretation skills and techniques. Teach medical terminology for medical interpretation. Classes took place at STCC and QCC

US Census Bureau

Supervisor of Clerks 1/2010 t0 4/2010

Crew Leader 2/2009 to 5/2009

Foreign Language Teacher

Plan and teach first to fifth year Spanish lessons. Assess student progress. Record and maintain student progress. Manage classes with up to thirty-three students. (6 years)

Social Worker/Case Manager

Assess families regarding their needs. Establish a service plan. Refer to other providers for all needed services. Visit in the home as needed. Write reports for the courts when the family is court involved. (6 years)

EDUCATION University of Massachusetts, Amherst, Ma, B.S. Psychology

STCC, Community Interpreting Certificate Program

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