Robert R. Soria
E-mail: ***********@*****.***
Phone (cell): 773-***-****
Personal Statement: Dedicated and diligent Mortgage Professional with over seven years of multi-function experience including, Operations, Processing, Post-Closing and Servicing in Retail, Wholesale and Direct to Consumer Environments
Education
Northern Illinois University, DeKalb IL
B.S. Degree in Business Administration
Graduation, December 2010
Cumulative GPA: 3.2/4.0
Minor in Sociology
Cumulative GPA: 3.3/4.0
Work Experience
Guaranteed Rate [Mortgage], Chicago, IL: May 2018-Present Loan Coordinator (Loan Processor)-Retail
• Back End Residential, Mortgage Loan Processing; As a Loan Coordinator, my involvement with a loan began at issuance of an Initial, Conditional Approval
• Responsible for communicating loan conditions to borrowers and requesting documents needed to address and satisfy/clear conditions
• Worked Directly with Borrower’s, Attorney’s, Agents, Title Companies. Insurance Providers, Other Lenders to Promptly Obtain Documents Needed to Complete a Loan File, Satisfy All conditions and Coordinate Loan Closings
• Expected to Accurately Interpret and Communicate Applicable Government, Agency and Investor Lending Guidelines, Including Fannie Mae, Freddie Man, FHA/HUD, and VA to teams/team members in order to cure the deficiency/satisfy the condition in a timely manner
• Role Required Detailed Knowledge of All Documents and Disclosures Required for a Complete Loan File; Asset Statements, Credit Reports, Income Documents, Appraisal Reports, and All State and Federally Required Disclosures
*ENCOMPASS
The Federal Savings Bank, Chicago, IL: June 2016-December 2016 Suspense Coordinator
• Accessed multiple investor platforms to identify deficient loans ‘suspended’ from purchase
• Responsible for logging in investor individual deficiencies/conditions at the loan level into internal system (Encompass)
• Reviewed critical loan documents including appraisals, credit reports, closing documents, homeowner’s insurance, income documents, and state and federal disclosures to assess the validity of investor deficiencies/conditions
• Required to thoroughly communicate valid deficiencies/conditions to responsible internal teams/team members in order to cure the deficiency/satisfy the condition in a timely manner
• Responsible for submitting curing documents to investor platforms
• Role was highly deadline oriented
• Role required high attention to detail in a fast-paced environment
*ENCOMPASS
Fay Servicing LLC, Chicago, IL: June 2015-December 2015 Loss Draft Specialist
• Responsible for processing all homeowner’s insurance claims
• Ensured that all insurance claim checks included FAY as a payee as mortgagee/additional interest
• Ensured insurance claim checks were received in a timely manner and deposited into a designated account on behalf of the borrower
• Responsible for reviewing and processing various documents required for claim processing
• Responsible for ordering and reviewing inspection reports VIA third party vendor to confirm progress/completion to home repairs
• Generated payment checks (Loss Drafts) for home repairs per company draw schedule, ensuring drafts payable to all parties as required by law, including borrowers, contractors, public adjusters, ETC
• Responsible for over 700 claims month
• Responsible for filing insurance claims on REO properties Interbank Mortgage Company, Lincolnshire IL: November 2012-March 2015 Loan Coordinator
• Served as Liaison between outside Account Executives/Brokers and the Company’s internal departments (Underwriting, Closing, Compliance, MGMT)
• Responsible for overseeing an E-mail Help Inbox, as well as a telephone helpline for A/E’s and Brokers in CA, CO, UT, and TX.
• Answered questions and helped to coordinate communication between Brokers and Internal Operation Staff members. Required to escalate urgent matters to Sr. Management as necessary
• Required to review critical loan/credit documents on a daily basis, including Credit Reports, Asset/Bank Statements, Income/Tax statements, as well as State and company required disclosures.
• Role required a high level of organization and attention to detail in a fast-paced environment • Documented track record of providing excellence customer service in this role • Helped to Increase My Teams Activity 21% in my 2 months in the position Loan Auditor
• Responsible for performing a final audit on wholesale mortgage loans/files before deeming the loan ‘Clear to Close’
• Conducted a comprehensive review of mortgage loans to ensure critical documents were present, in good standing, issued/dated compliantly as dictated by the company/industry, as well as accurately reflected within the firm’s internal system
• Worked with outside mortgage brokers, as well as internal departments to ensure accuracy and integrity of mortgage loans before allowing the transaction to close
• Role required a high level of concentration and attention to detail
• Responsible for auditing 10-15 mortgage loans per day
• Routinely exceeded company/department quotas
Honors/Awards
• The National Society of Collegiate Scholars (Lifetime member)
• Deans List, NIU College of Business, Spring 2010 (4.0 GPA) Skills/Proficiencies
• Proficient in Microsoft Excel, PowerPoint, and Word
• Knowledge and experience in Microsoft Access and Sequel Server
• Experience with Fannie Mae’s Desktop Underwriter & Freddie Mac’s LP/LPA
• Extensive Experience with Ellie Mae’s ENCOMPASS
• Experience with Black Knight’s MSP
References
C.J. Gutsmiedl-Production Manager, Guaranteed Rate **@****.***
Sarah Kohut, Esq.-President’s Club Loan Officer, Guaranteed Rate *****.*****@****.***
Nancy Millar- Audit Manager, Interbank Mortgage Company ************@*****.***
847-***-**** (Work)
James Maloney-Former Manager/AVP of Client Services, Interbank Mortgage Company
*********@*********.***