Sales Associate Customer Service

CODY VANDEVENTER

**** **** ***** ****, **** Worth, TX 76112 • Cell: 817-***-**** • *************@*****.*** Professional Summary

Motivated customer service specialist with over 5 years retail experience in a fast paced, team based environment. Looking to obtain a position in which I can grow.

Skills

Creative problem solver Strong client relations

Exceptional communication skills Local/state health laws knowledge Quick learner Shipping and receiving professional

Training development aptitude Strategic sales knowledge Proficient in cash management Credit card processing Shipping and receiving professional

Multi line phone talent

Mediation capability

POS systems expert

Work History

Head Trainer, 04/2011 to Current

CV Horse Training and Boarding – Burleson, TX

Politely assisted customers in person and via telephone. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Developed reputation as an efficient service provider with high levels of accuracy. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Sales Associate, 05/2008 to 02/2011

New Balance DFW – Southlake, TX

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientele. Recommended, selected and helped locate and obtain out of stock product based on customer requests. Answered product questions with up to date knowledge of sales and store promotions. Conducted weekly walk throughs with the manager to discuss interior visual displays, including store window presentation.

Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Bagged, boxed or gift wrapped sold merchandise per customer's request. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Maintained cleanliness and presentation of stock room and production floor. Customer Service and Sales Associate, 04/2006 to 04/2008 Ben E. Keith Foods – Fort Worth, Texas

Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Provided an elevated customer experience to generate a loyal clientele. Answered product questions with up to date knowledge of sales and store promotions. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Built long term customer relationships and advised customers on purchases and promotions. Education

High School Diploma: 2001

Mansfield High school Mansfield, TX

3.2 GPA

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