Customer Service Assistant Manager
Resume:
Alicia Leister
Professional Summary
Focused Technician considered expert in maintenance services.
Demonstrating keen sense of urgency to every customer. Pursuing role where hard work and dedication will be highly valued. Dedicated and innovative Production Technician with expertise in manufacturing and plan operations
Work History
3D Datacom - Technician
Rancho Cordova, California
12/2019 - Current
Developed corrective action plans and prevention strategies to improve product reliability.
Utilize control mechanisms or hands-on procedures to operate machines.
Travel Centers Of America - Manager
Oklahoma City, OK
02/2007 - 08/2009
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
7-Eleven - Assistant Manager
Oklahoma City, OK
12/2002 - 09/2007
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored employee performance and developed improvement plans.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached team on effective upselling and cross-selling methods. **********@*****.***
Oklahoma City, OK 73179
Skills
Design principles
Issue Analysis
Customer Interaction
Blueprints and Schematics
Assembly and Production
Troubleshooting
Safety and compliance
Education
06/1984
Oxnard High School
Oxnard, CA
High School Diploma
Trained team members in successful strategies to meet operational and sales targets.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Tag A Long - Supervisor
Oklahoma City, OK
01/1998 - 07/2007
Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Developed training, task and process guidelines and communicated clear and concise directions to employees.
Identified individual employee's unique work styles and adapted management methods.
Positioned as primary liaison to streamline operations of multiple lines of business within organization.
Repaired Generator equipment to keep jobs moving smoothly, informing Assembly Line department of major machinery failures.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Analyzed equipment breakdowns using various troubleshooting methods.
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