Customer Service Bartender

Timothy McGowan **** E. Washington St. #****

Phoenix, AZ 85041

847-***-****

***********@***.***

EXPERIENCE

OBON Sushi Bar + Ramen, Scottsdale, AZ —

Lead Bartender APR 2019 - JUN 2022

· High volume and pace in a craft cocktail service setting

· Reinforce service standards by continually providing assistance to new staff

· Trained new staff members according to company set standards

· Responsible for employee scheduling and product

inventory/ordering

Levy Restaurants-Chicago Cubs Spring

Training Sloan Park, Mesa, AZ — Bartender

FEB 2019 - PRESENT, SEASONAL

· Service of alcoholic beverages such as beer, wine, and liquor to guests attending the ball game

· Inspect supplies, equipment, and work areas to ensure sufficient service and conformance to standards

· Count inventory and estimate ingredients and supplies needed for the following game based on ticket sales TRES, Tempe, AZ — Waiter/Bartender

SEP 2017 - MAR 2019

· Lead Waiter

· Certified Trainer

· Helped influence cocktail menus

· Responsible for cashing out of other servers and bartenders

Wild Horse Pass Hotel & Casino, Chandler, AZ

— Waiter/Bartender AUG 2011 - AUG 2017

· High volume and pace service setting

OBJECTIVE

To continually employ quality service standards while learning and growing within a concept-driven restaurant environment.

PROFESSIONAL SUMMARY

Service-oriented Bartender with a 15+ year background in the food and beverage industry. Core competencies include great customer service, anticipation of guests needs, and upselling. Excellent communication and time management skills. Handles tasks with accuracy and efficiency.

EDUCATION

College of Lake County, Grayslake, IL —

Associate of Arts FEB 2007 - MAY 2010

CERTIFICATIONS

Arizona Food Handler’s Card Certificate #: AZ-1967525 Title 4 Basic Liquor Certification #: AZB-ON-01210518 BarSmarts Certification

REFERENCES

Available upon request

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