Entry Clerk Data

Timesha Matchett

Cell: 609-***-****

Email: ***************@*****.***

Education:

● High School Diploma:

Rancocas Valley Regional High School

Mt. Holly, NJ

From Sept 2012-June 2016

Skills:

Microsoft Applications

Power Point Presentations

Computer Proficiency

Communication skills

Creativity

Critical Thinking

Problem solving

Work History:

American Water- Remote- Full time/ 40 hours (15.50 per hour) 7/6/2021 to Present- Customer Care Agent

Supervisor: Donna Westfall -Phone Number: 618-***-****

● Open and maintain customer accounts by recording account information

● Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns

● Identify and assess customers' needs to achieve satisfaction

● Provide accurate, valid, and complete information by using the right methods/tools Genesis Biology Group- Hamilton, NJ- Full time/ 40hours (13.00 per hour) 12/09/2020 to 1/27/2021- Data Entry Clerk

Supervisor: N/A- Phone Number: 877-***-****

● Track documents received, deadlines, and completion dates

● Enter, update, and verify data in company databases

● Review and update records when changes occur

● Compiling, sorting, and verifying the accuracy of information before it is entered

● Selecting materials needed to complete work assignments Amazon Warehouse- Burlington, NJ- Full time/40 hours (16.34 per hour) 11/23/19 to 12/05/2020- Warehouse Associate

Supervisor: N/A- Phone Number: 888-***-****

● Packing items that were ordered by customers

● Scanning and putting shipping labels on boxes to prepare them to be shipped

● Correcting simple issues of items if they are incorrect or need to be weight adjusted Conduent- Hamilton, NJ- Full Time/ 40 hours (15.00 per hour) 11/19/2018 to 11/13/2019 - Customer Care Associate Supervisor: N/A -Phone Number: 844-***-****

Timesha Matchett

Cell: 609-***-****

Email: ***************@*****.***

● Responsible for responding to customer inquiries and complaints regarding company records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

● Using a computerized system, responds to customer inquiries in a call center environment.

● To resolve customer queries and complaints, which fall within the scope of the assigned responsibilities. We use a range of tools, processes and systems to address the customers inquiries with speed and efficiency.

● The purpose of the role is to respond to inbound calls and or written inquiries from clients / customers. Ensures high level of customer satisfaction is obtained with each interaction. Role is responsible for assigned population of customers within a specified region of support.

Walmart – Lumberton, NJ-Part time/ 30 hours ( 12.00 per hour) 09/2016 to 05/2018- Wireless Sales Associate

Supervisor: N/A Phone Number: 609-***-****

• Worked directly with customers to achieve better sales and make it easier for customers with any technical problems, finding items, and helping them to better understand phone plans, warranties, online item's availability, etc.

• Register trained, keeping the department clean, and making sure all items are fully stocked.

Six Flags Great Adventure – Jackson, NJ- Full Time( Seasonal)/ 40 hours (8.75 per hour) 04/2013 to 07/2016 Cashiers/ Team Member

Supervisor: N/A Phone Number: 732-***-****

• Worked in the games department as a cashier/ operator of carnival games.

• Restocking and giving out prizes, making sure that all rules for game were played correctly.

• Promoting games, rides, foods, and new promotions. Qualities: Team Player

Quick Learner

Able to follow instructions

Observant

Fast worker

Hard Working

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