April Hayes

Resourceful and reliable Social Worker who has

served within an educational and community mental

health settings for 12 years. Specialized in the

stressful demands of working with all ages groups

(classroom and supervised living settings) by

effectively utilizing my communicating, coordinating, and advocating skills to support and link clients to services within their communities and achieve their personal goals.

WORK EXPERIENCE

Kinetix-nCourt — Inbound Call Center

Customer Service Representive

New Horizons of the Treasure Coast —

Recovery Support Services Outpatient

Assistant Program Manager; Adult ICM/

Intensive Case Manager; Recovery Support

Professional (RSP) Group Facilitator

3614 Edenbourgh Place

Marietta, Georgia 30066

706-***-****

adrqe1@r.postjobfree.com

www.facebook.com/april.beasleyhayes

AWARDS

SKILLS

OTHER EXPERIENCE

REFERENCES

04/2014 to 03/2015, Kennesaw, GA

•Provided customer service and e ciently

addressed inquiries in a timely fashion.

•Processed payments for customers to pay tra c

citations, bail, probation, utility payments, and led small claims for multiple counties, municipal

governments, and courts systems.

•Trained new sta, maintained production rate of

95%, and worked 40 plus hours weekly.

08/2007 to 4/2013, Vero Beach, FL

•Worked 40 hours plus weekly and maintained

various monthly and quarterly nancial production

reports to assure targets were achieved and

submitted in a timely manner.

•Recovery Support Services Outpatient

Assistant Program Manager

Received employee of the Month

(New Horizons of the Treasure Coast)-

January 2010 (nominated for

employee on the year.)

•Madison County High School

Received Four Year Perfect

Attendance Award (Madison County

High School)-June 1995

MS O ce (Words, Excel, PowerPoint);

Data Entry; Apple IPad/Pod/iOS; Mac

OS X; Windows; EMR; Coordination;

Lesson Planning and Support; Problem

Solving Skills; Time Management;

Advocates; Teamwork; Behavior

Modi cation; Program Management;

Attentive; Community Outreach;

Documentation and Paperwork; Type

45 WPM

Other Experience: Retail- Goodwill of

Central FL (Jan 2007-Aug 2007);

Owner and Service Provider- Beasley’s

Personal Care Facility (Jan 03-May 05);

Assistant Special Education Self-

Contained Teacher- Athens-Clarke

County School District- (Jun 02-Jun 03);

Long Term Substitute Teacher-

Madison County School District (Aug

01-Jun 02); All my previous employers

required 40 hours work weeks; Vinson

Cleaning Services (Aug 95-Mar 03)

Vinson Cleaning Services — Cleaning

Supervisor

•Trained sta to assure in compliance with agency

policies and guidelines.

•Applied for and tracked client’s insurance and

SSA/DDS disability applications denials and

approvals, participated in intake and discharge

planning, and oversaw the local mental health

court, jail, and housing grant programs.

•Managed caseloads of 15-40 clients for the severe and persistent mentally ill adult population with

various needs within an inpatient and outpatient

setting.

•Facilitated evidence-based program that taught

clients educational, motivational, and cogitative- behavioral strategies that promoted independence,

addressed Co-Occurring Disorder, and increased

ability to better manage illness, proper ways to

reduce symptoms, and to make informed decisions

about treatment.

01/1995 to 03/2003, Athens, GA

Assigned personnel to established work areas or

project duties.

Monitored and managed performance of cleaning

team

Ensured all Health & Safety procedures were

followed and encouraged safe working practices at

all times.

Controlled the issuing and usage of cleaning

materials, ensured that only the correct cleaning

materials were used on site, report any

unauthorised use of chemicals not provided by the

company.

Completed weekly time sheets and submit to the

Manager.

Ensured that all machinery was in satisfy working

condition by carrying out weekly checks.

Available Upon Request

EDUCATION

University of West Georgia — B.S. Degree

Sociology/Gerontology

08/1995 to 12/2000

Contact this candidate