Customer Service Board Member

KATIE QUINN BYRD

**** ******* ***** · 706-***-****

*****.********@*******.***

Dedicated and focused professional with experience in performing a variety of duties which require a range of knowledge and skills. Excels at prioritizing, completing multiple tasks simultaneously, and following through to complete project goals. Flexible and hardworking with strong drive to succeed.

EXPERIENCE

MARCH 2018 – JUNE 2021

LOGISTICS PROCUREMENT SPECIALIST, BENNETT DISTRIBUTION

Oversee the supply chain process.

Liaison with customers and suppliers.

Manage and supervise employees and their performance to ensure that safety regulations are met.

Prepare and process all paperwork relating to the shipping and receipt of orders for customers.

Verify each shipping load has the adequate paperwork needed for Department of Transportation (DOT) inspections.

Maintain inventory

Sourcing of raw material and maintained relationships with clients regarding orders and production status.

Coordinate any necessary repairs to defective parts to ensure corrective measures are taken.

Maintain correct inventory on all parts for assemblies to accurately track in-house.

Segregate Non-Conformed Material (NCM) to a secured dedicated NCM area.

Submit all necessary documentation regarding NCM in SAP for the review of the correct administrative groups.

Release repaired material to the appropriate department for production or prepare for return shipping of the NCM material to the supplier including use of commercial invoices.

Record all Goods Receipt Compliance (GRC) issues on GRC tool and follow up for resolution with supplier.

Daily/Weekly/Monthly inventory report for each customer.

Monthly cycle counts with inventory reports for each customer.

Root Cause Analyzing to resolve any discrepancies.

NOVEMBER 2017 - MARCH 2018

SALES MANAGER, stars and strikes family entertainment center

Maintained 115% monthly sales quota.

Create a culture where brilliant execution is a way of life.

Design and implement a strategic business plan.

Performance monitoring and coaching of team members in all departments.

Maintain inventory management.

Strong track record of building partnerships.

Organize successful weekly job fairs and recruiting for all departments with new hire onboarding.

Social Media Coordinator for Augusta, GA location.

COMMUNITY

nOVEMBER 2021 – Present

BOARD MEMBER, augusta university family and patient advocacy board

EDUCATION

AUGUST 2008 – DECEMBER 2012

BACHELOR OF SCIENCE IN PSYCHOLOGY – MINOR IN CRIMINAL JUSTICE, TROY UNIVERSITY

APRIL 2013 – ON HOLD

MASTER OF SCIENCE IN COUNSELING – CLINICAL MENTAL HEALTH COUNSELING, TROY UNIVERSITY

SKILLS

DATABASES

RECRUITING

CUSTOMER SERVICE

QUICK BOOKS AND MICROSOFT OFFICE

KEYBOARDING/TYPING 61WPM

MULTI-LINE PHONE SYSTEM

DETAILED DOCUMENTATION

NOVELL

CITRIX

DOCUSIGN

PEARSON

IDX

ACCOUNTS RECEIVABLE/PAYABLE

RECEIVING/DISTRIBUTION

CALENDARS

INSURANCE

PROBLEM-SOLVING

INVENTORY MANAGEMENT

TRAVEL ARRANGEMENTS

UNDERSTANDS GRAMMAR

WORKSPACE

DRAGON

TURNITIN

PEOPLESOFT

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