Customer Service Representative
Resume:
Profile A position in Customer Service requiring a problem solver with superior public relation skills and an outgoing commitment to professionalism, customer satisfaction, and account retention
Experience Customer Service Advisor, Arise Work from Home; Jacksonville, FL – 2016- Present Book Disney Resort Reservations
Modify and make adjustments to existing reservations Promptly answer reservation inquiries in a friendly and professional manner Provide world class customer service
Customer Service Representative, Security and Surveillance; Jacksonville, FL – 1995- 2000 Set appointments for prospectives businesses for security systems Train new hires
Team Leader and Employee of the Month
Increased sales by offering other products and services Customer Service Representative, PRC Call Center; Jacksonville – 1990-1994 Assisted AT&T customers with billing issues
Helped retain customers
Assisted customer with product selection
Raised customer satisfaction scores
Tackled aggressive customer and sensitive issues patiently yet tactfully Education Jacksonville University – Continuing Education 2018 Skills Possess exceptional ability to build productive relationship Resolve complex issues and win customer loyalty
Demonstrate outstanding problem solving and active listening skills to diffuse difficult customer situations with tact and ease
Demonstrate sense of urgency in busy call center
References Upon Request
Kimberly
Williams
3140 Franklin Street Apt 2207
Jacksonville, Florida 32206
******************@*****.***
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