Data Entry Customer Service
Resume:
Lisa McLaughlin
People focused Leader with **+ years Sales Experience
Mesa, AZ 85210
********.**@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Manager
Triton/Valor Global - Tempe, AZ
July 2021 to Present
Responsible for managing our inbound sales calls and day to day operations Ensure technology is utilized by the sales agents to meet performance and service levels. Conduct daily team meetings and coaching forms
Coach live calls to maximize performance
Evaluate performance with key metrics and provide one on one coaching with sales agents as a team or one on one.
Collect and analyze team data to prepare reports for the shift and upper management. Ensure adequate staffing levels to limit call abandonment and maximize efficiency Train agents on new programs
Review Sales goals with sales agents and ensure they know where to find their reports and stats Handle all corrective actions for the agents in the areas of attendance, availability, compliance and overall sales performance.
Inbound Sales Representative
TRITON TECHNOLOGIES - Tempe, AZ
September 2018 to July 2021
Receive inbound sales calls from potential customers responding to an infomercial about various products. Use probing questions to learn about customers needs and determine best product/package that will not only fit their needs but also their budget. Skilled at upselling additional products including accessories, attachments or upgrades. Excellent at building rapport with customer to gain trust and display confidence in our products. Commission based sales. Daily and monthly spiffs to earn extra cash and/or products.
Promoted to Team Lead assistant within 6 weeks of hire. Also Second Week trainer. Assisted lead with coaching and mentoring. Ran daily reports. Trained new associates on various products and systems.
:
• Strong Leadership skills.
• Demonstrated ability to work effectively with team/work group, motivate others to achieve and exceed department and organizational goals.
• A high level of system and product knowledge.
• Strong analytical skills and sound judgment.
• Excellent oral and written communication skills.
• Initiative and adaptability.
• Strong ability to multi task on the computer using multiple programs and windows for extended periods of time.
• High level of attention to detail.
• Strong data entry / typing skills (Including 10 key) with minimal error ratio.
• The ability to effectively present information and respond to questions both in one on one and group settings.
• The ability to communicate and interface with internal employees and external customers.
• The ability to read and apply common sense understanding to carry out instructions furnished in written or oral form.
• The ability to deal with problems involving a few concrete variables in standardized situations.
• The ability to prioritize, maintain flexibility and complete multiple tasks in a timely manner in a fast paced, multi tasked environment.
• Tolerance for stress.
• Proficient in all MS Office software and custom company software Appointment Specialist
N-Ergy Solutions - Tempe, AZ
June 2018 to September 2018
Made outbound calls to homeowners in the Valley to schedule a Solar Tech to perform a No cost Energy Analysis. Daily and weekly metrics. Base pay or commission whichever is greater. Computer literate. Auto-dialer phone.
Account Manager
International Cruise & Excursions, Inc. (ICE) - Scottsdale, AZ January 2016 to August 2017
Education
Associate in Nursing
Austin Community College District - Austin, TX
Skills
• Customer service
• Verizon
• Call Center
• Selling
• Upselling
• Yes (10+ years)
• Sales Experience
• Telemarketing
• 10 Key Data Entry
• Cold Calling
• Computer Literacy
• Inside Sales
• Outbound Sales
• Outside Sales
• Sales Management
• Supervising experience
• Management
• Team management
• Mobile applications
• Management
• Business management
• Management
• B2B sales
• Mentoring
• Project Management
• CRM Software
• Analysis Skills
• Salesforce
• Direct sales
• Employee evaluation
• Mobile devices
Awards
Employee of the month
March 2021
Assessments
Verbal Communication — Expert
May 2019
Speaking clearly, correctly, and concisely
Full results: Expert
Marketing — Familiar
May 2019
Measures a candidate's ability to understand your target audience and how to best communicate with them.
Full results: Familiar
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Proficient
May 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate