Antoinette Hagood

Doraville, GA *****

adrqbv@r.postjobfree.com

+1-678-***-****

To expand my career in the customer service/collections field. To use the tools that I currently have and use them in my future career.

Willing to relocate: Anywhere

Work Experience

Capital one Agent

Sitel Group - Doraville, GA

June 2021 to May 2022

Call service representative through Sitel group previously Sykes for Capital One. Incoming calls. Ensuring professional assistance to capital one card holders; Accepting Payment, explaining Apr and Interest on accounts, Assist with questions regarding fees and allocations. Customer Service, Collections Representative

Securitas

September 2008 to 2011

Contacting customers on current and past accounts to verify all payment information. Contact various employees regarding upcoming company rules and regulations. Conducted unscheduled post-inspections and on-site officer training.

Education Specialist

STUDENT SERVICES - Norcoss GA

May 2015

Assist students with the set up of their accounts. Provide education guidance on the education process. Contact past accounts and request payments. Update all accounts on the daily basis. Process transcript requests.

Education

HIGH SCHOOL DIPLOMA

SEVENTY FIRST HIGHT SCHOOL - Fayetteville, NC

2003

Skills

• TYPE-50 WPM

Customer Service Representative

Collections Representative

Microsoft

Windows

• Order Picking

• Packaging

• Security

• Warehouse Experience

• Microsoft Windows Server

• VMWare

• VPN

Assessments

Customer Focus & Orientation — Proficient

July 2020

Responding to customer situations with sensitivity Full results: Proficient

Workplace English — Expert

August 2020

Understanding spoken and written English in work situations. Full results: Expert

Work Style: Conscientiousness — Familiar

August 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar

Customer Service — Proficient

August 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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