Customer Service Representative
Resume:
Sierra Davis
Florissant, MO *****
**************@*****.***
Work Experience
Receiver/Unloader
World Wide Tech Services (WWTS) - St. Louis, MO
July 2020 to December 2020
Received and unloaded satellite equipment. As well as using computer data, visual ads, and stocking parts.
Customer Service Representative
Anheuser-Busch - St. Louis, MO
November 2018 to August 2019
Value working with consumers, retailers, wholesalers, and marketing. Email Customer Service Representative
Square - St. Louis, MO
September 2018 to November 2018
Customer Service helping customers with trouble shooting, updates, fixing accounts, and empathy. Call Center Representative
Client Service LLC - Saint Charles, MO
July 2017 to September 2018
Data reports, outbound calls, collections on default payments, meeting numbers and payment goals, escalating calls.
Customer Service
FMS - Buffalo Grove, IL
January 2017 to June 2017
Inbound/outbound calls, cold calling, researching, arranging payments for student loans, processing payments, meeting monthly quota.
Phone Screener
Lasalle Network Temp Agency - Chicago, IL
March 2016 to January 2017
Responsibilities: Outbound calls to potential AIU students, customer service, escalating unresolved problems and transferring calls, entering customers' confidential information. Call Center Coordinator
Lasalle Network Temp Agency - Chicago, IL
December 2015 to January 2017
Triple Play Coordinator (Paid Internship)
Lasalle Network Temp Agency - Chicago, IL
December 2015 to January 2016
Chicago, IL
December 2015 to January 2016
Responsibilities: Inbound/outbound calls, answering inquiries by clarifying desired information, researching, locating and providing information, researching answers and alternative solutions, implementing solutions, escalating unresolved problems, taking insurance claims, completing transactions, forwarding requests, assisting with technical issues. Triple Play Coordinator (Paid Internship)
Cashier
Barreto Boys and Girls Club - Chicago, IL
May 2015 to October 2015
Chicago, IL May 2015 to October 2015
Responsibilities: Programming, forming activities for the club members, filling out paperwork for different sport events, baseball sign up lists, field trips, supervising club members during regular club hours and joining them in activities.
Cashier
Teacher's Assistant and PA
Sonic - Chicago, IL
February 2015 to May 2015
Chicago, IL
February 2015 to May 2015
Responsibilities: Taking customer orders, answering any questions, handling cash, and bagged orders, cleaning dining areas, helping customers with any issues or concerns. Teacher's Assistant and PA
Janitorial Custodian
Columbia College Chicago - Chicago, IL
September 2013 to January 2015
Chicago, IL
September 2013 to January 2015
Responsibilities: Helping students and Faculty Staff with hands on media equipment, organize their assignments, tests, and projects, helped with tutoring, answered any questions the students had. Janitorial Custodian
ABM - Chicago, IL
May 2013 to August 2013
Chicago, IL)
Responsibilities: Basic cleaning such as vacuuming, dusting, mopping, washing windows, buffering, and taking out the garbage.
Warehouse Worker
FedEx - Edwardsville, IL
• Sanitation
• Janitorial
Education
BA degree in Television
Columbia College Chicago
March 2015
Associates Degree in Liberal Arts
Lincoln College - Lincoln, IL
March 2011
Skills
• Software Troubleshooting
• Active Directory
• Computer Networking
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