Customer Service Distribution Associate

PROFILE

Enthusiastic, hard working, solution-oriented, kitchen manager focused on setting & maintaining high standards. Desire to provide impeccable customer service, and exceptional dining experience, and 100% customer satisfaction. Always looking to learn new things, therefore not afraid of or opposed to change & making advancement. Great team player, also possessing the ability to follow instructions independently.

EXPERIENCE

Kitchen manager Richmond alternative 119 W. Leigh Street Richmond Va 23220 August 2017-June 2018

Supervise, inspect and direct employees to ensure compliance with company, state, and federal policies, food safety guidelines, and regulations. Perform facility walk-throughs to assess equipment performance, fridge/freezer temperatures, food temperatures, dish water temperatures and water sanitation levels. Complete opening and closing procedures. Managed monetary reports and deposits. Completed weekly reports on sales, revenue, labor costs. Produced monthly reports on finances/inventory. Placed and received weekly food orders. Completed daily food production records to account for all food prepared, sold, discarded, or restocked. Completed daily food forecasts Based upon previous sales to address waste management. Acquired 7th Edition ServSafe Certification. Completed payroll & work schedules.

Kitchen manager, Richmond community August 2016 — June 2017

Learned how to operate POS (Point of Sale) System. Learned to place food orders on Edison software. Provided oversight of employees to ensure cleanliness, preparedness, and compliance to local, state, and federal regulations, including but not limited to state health inspections. Implemented new menu items to promote health conscious vegetarian dishes with items on hand, to include but not limited to vegetarian pizza & a vegetarian southwestern Wrap. Increased the sales of vegetables, thereby decreasing waste and improving waste management skills. Provided mandatory weekly and monthly reports for monetary deposits, production records, sales, labor costs. Completed payroll & schedule maintenance daily.

PROFESSIONAL DRIVER April 2018-September 2019

Maintain the integrity & safety of my vehicle including but not limited to proper maintenance under the hood, in cabin cleanliness, & maintaining proper legal documents such as insurance, inspection,registration etc.

Follow all road laws to ensure the safety of all passenger & other drivers

Provide the absolute best customer service to all guests including all pets

Maintained a 5 Star Customer Rating

Amazon Distribution Associate, Amazon Distribution Center 4101 Carolina Avenue Richmond, Virginia 23227

August 2019 — March 2020

Provide great customer service by scanning, sorting, Line picking, loading, route picking, Organizing & Maintained Safety Rules In the best way possible, Working to meet standard goals

EDUCATION

National restaurant Association educational foundation Richmond Virginia — Serve safe certification 2017-2022

Open High School Richmond Virginia Advanced Studies Diploma 2005

VSU AUG2005-MAY2006 ELEMENTARY EDUCATION

VCU 2015 AUTISM INSTRUCTION COURSE

ParaProfessional Certification 2016

RESTAURANT ASSOCIATION SERVSAFE NOV2017 MANAGER SERVSAFE CERTIFICATION

SKILLS

Self-motivated, cooking skills, open minded and willing to learn, ability to work under pressure, capable of making thoughtful & helpful decisions quickly, ability to remain calm to overcome food production problems, ability to train on proper food preparation and safety techniques, ability to generate work schedules. Positive attitude especially towards customers who may be upset, conflict resolution skills, patient and responsible. Open-minded to change & new possibilities & more efficacious solutions. Always looking to be a great student

REFERENCES

Jonathan Goode - (804) 334- 8918

Christine Patterson- 804-***-****

Janice Dixon- 804-***-****

Jamila White

Jamila White

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