Customer Service Representative
Resume:
C
Tiffany
Carver
Tiffanycarver****@g
mail.com
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS
Data evaluation
Customer relations
Schedule mastery
Senior leadership support
Quality assurance controls
Microsoft Office expertise
Technologically savvy
System implementation
Inbound and Outbound Calling
Office equipment proficiency
EXPERIENCE
Customer Service Representative
Lincare May 2019 to Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Demonstrated excellent communication skills in resolving product and consumer complaints.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Educated customers on special pricing opportunities and company offerings. Administrative Assistant
Morningside of Belmont Mar 2017 to Apr 2019
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Organized both physical and digital files and updated reports to coordinate project materials.
Managed inventory to ensure all supplies were in stock and within budget. Prepared and prioritized calendars and correspondence. Assistant Store Manager
Rue 21 Jun 2012 to Feb 2017
Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Delegated assignments based on team strengths to optimize floor coverage and service levels.
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
EDUCATION AND TRAINING
High School Diploma
Eminence High School May 2010
Simpsonville, KY
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