AMANDA

HAMBLETT-FRATTALLONE

adrq6t@r.postjobfree.com

603-***-****

Manchester, NH 03102

SUMMARY

Personable and dedicated Customer Service Representative with extensive experience in Healthcare industry. Solid team player with articulate, enthusiastic and positive results driven attitude . Motivated to maintain customer satisfaction and contribute to company success.

SKILLS

Active Listening

Problem Solving and Conflict Resolution

Data Entry

Creative Problem Solving

Customer Service

Calm and Professional Under Pressure

Issue and Complaint Resolution

Efficient and Detail-Oriented

Multitasking and Prioritization

Remote Office Availability

Excellent Attention to Detail

Computer Proficiency

Computer Skills

EXPERIENCE

PROVIDER SERVICES REPRESENTATIVE 01/2021 to 04/2022

Firstsource Solutions - Lousiville, KY

Evaluated benefits and claim status for each caller to determine service needs and address concerns.

Researched customer issues to understand problems and developed successful resolutions.

Resolved inquiries, consistently meeting performance goals.

Handled client inquiries with exceptional professionalism and enthusiasm.

Assisted Providers with Benefit and Eligibility questions, as well as addressing other inquiries in claims and status .

CALL CENTER REPRESENTATIVE 06/2016 to 12/2020

Concord Hospital - Concord, NH

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Handled incoming calls, and dispatched and routed to proper department or medical office as needed.

CUSTOMER SERVICE REPRESENTATIVE 12/2011 to 03/2016

Cigna Healthcare - Concord, NH

Assisted members and providers regarding member benefits, eligibility and claims status.

Answered inbound calls, chats and emails regarding customers questions, concerns or and other services they may need.

Answered customer questions and addressed concerns resulting in customer resolutions

EDUCATION AND TRAINING

Mount Washington College - Manchester, NH

Associate of Science

Clinical Psychology, 04/2012

Contact this candidate