Service Representative Customer
Resume:
AMANDA
HAMBLETT-FRATTALLONE
*****************@*****.***
Manchester, NH 03102
SUMMARY
Personable and dedicated Customer Service Representative with extensive experience in Healthcare industry. Solid team player with articulate, enthusiastic and positive results driven attitude . Motivated to maintain customer satisfaction and contribute to company success.
SKILLS
Active Listening
Problem Solving and Conflict Resolution
Data Entry
Creative Problem Solving
Customer Service
Calm and Professional Under Pressure
Issue and Complaint Resolution
Efficient and Detail-Oriented
Multitasking and Prioritization
Remote Office Availability
Excellent Attention to Detail
Computer Proficiency
Computer Skills
EXPERIENCE
PROVIDER SERVICES REPRESENTATIVE 01/2021 to 04/2022
Firstsource Solutions - Lousiville, KY
Evaluated benefits and claim status for each caller to determine service needs and address concerns.
Researched customer issues to understand problems and developed successful resolutions.
Resolved inquiries, consistently meeting performance goals.
Handled client inquiries with exceptional professionalism and enthusiasm.
Assisted Providers with Benefit and Eligibility questions, as well as addressing other inquiries in claims and status .
CALL CENTER REPRESENTATIVE 06/2016 to 12/2020
Concord Hospital - Concord, NH
Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Handled incoming calls, and dispatched and routed to proper department or medical office as needed.
CUSTOMER SERVICE REPRESENTATIVE 12/2011 to 03/2016
Cigna Healthcare - Concord, NH
Assisted members and providers regarding member benefits, eligibility and claims status.
Answered inbound calls, chats and emails regarding customers questions, concerns or and other services they may need.
Answered customer questions and addressed concerns resulting in customer resolutions
EDUCATION AND TRAINING
Mount Washington College - Manchester, NH
Associate of Science
Clinical Psychology, 04/2012
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