Kanika Jackson

Charlotte NC- Present

980-***-**** adrq5o@r.postjobfree.com

EDUCATION

Central Piedmont Community College

Associates Degree, Biology GPA: 4.00 May 2024

WORK EXPERIENCE

Food lion Charlotte, NC

Cashier Feb 2019 -Aug 2019

●Managed the cash register by calculating customers change, coupons and maintaining a balanced register

●Memorized the items of each grocery aisle and restocked returned or misplaced items

●Displayed the utmost customer service to each individual customer by exuding welcoming energy, responding directly to their needs and solving each situation in the correct manner.

Tropical Smoothie Charlotte NC

Crew Member Sept 2019-Feb 2020

●Was in charge of the preparation of ingredients for the smoothies which consisted of chopping fruits and vegetables, juicing the products and organizing the food within the register.

●Maintained the cleanliness of the store by sweeping and mopping the dining area, sanitizing the bathroom and washing the dishes in the kitchen.

●Checked out each customer’s order and made sure they were satisfied with their service.

Asian Market Charlotte NC

Cashier feb 2020- july 2020

●Organized the shelves of each grocery aisle and also dusted and wiped the shelves to maintain a clean space.

●Welcomed customers, catered to their needs by accessing them with whatever they acquired.

●Managed the cash register by counting, taxing and ringing up customers’ orders.

All Eyes on Egipt Charlotte, NC

Assistant Manager March 2018-

●Assisted the manager by cashing checks, collecting bill statements and sending out book orders.

●Assured companies policies were followed whenever a purchase of a book/ exchanged occurred.

Practiced excellent customer service through excellent communication and interpersonal skills.

Alorica -duke energy Charlotte, NC

Customer Service Call Center August 2020 -july 2021

●Made sure I gave clear instructions to customers about their account through excellent communication skills.

●Assured companies policies were followed whenever a payment was made.

●Assured that I read everything clearly from the information that was provided by the customer and made sure I read everything back.

●Greeted customers and assisted and listened to their needs to assist with problems and concerns.

●Verified the customer through the automated system securely and efficiently

●Talked to the customer in a calm and professional tone

●Greeted customers with the appropriate greeting

Victoria Secret

Raleigh, NC

Customer care/ service call center July 2021-June 2022

●Responded to requests and calls from customers related to client specific programs and products

●Identified and responded to customer’s needs based on designated procedures of account/client

●Made attempts to resolve issues and deescalate issues of irate or dissatisfied clients

●Escalated calls to my supervisor when necessary and appropriate

●Responded to requests for assistance and/or possible processing of credit card authorizations

●Tracked call related information of each call received for auditing and reporting purposes

●Provided feedback reports on call issues related to downtime and/or training issues

●Maintained and updated customer information as necessary

●Provided support and assistance as needed

SKILLS Effective Communication Team leadership Innovative Customer service

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